Brand Experience CX Specialist (Remote Contract)

dbrand Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Customer Experience Representative for a 10-month contract in Mississauga. This role offers the opportunity to work remotely after training while providing exceptional pre- and post-purchase support using the Gorgias platform. The ideal candidate will be detail-oriented, innovative, and possess strong communication skills. As a key part of a fast-paced team, you'll help create unique brand experiences while driving customer satisfaction. The position pays $20.00 per hour, with potential for extension.

Qualifications

• Exceptional spelling and grammar skills.
• Strong written and verbal communication abilities.
• Self-sufficient, organized, and proactive attitude.
• Ability to solve complex problems logically.
• Understanding of internet culture and smartphone technology.

Responsibilities

• Provide exceptional customer support via the Gorgias platform.
• Identify data trends to drive improvements.
• Create unique brand experiences for customers.
• Attend meetings to stay updated with other departments.
• Contribute to a culture of excellence.

Skills

Agility

Analytical thinking

Collaboration

Curiosity

Discipline

Enthusiasm

Innovation

Attention to detail

Persistence

Reliability

Education

Relevant degree or diploma in Customer Service

Tools

Gorgias

Job description

A leading technology firm is seeking a Customer Experience Representative for a 10-month contract in Mississauga. This role offers the opportunity to work remotely after training while providing exceptional pre- and post-purchase support using the Gorgias platform. The ideal candidate will be detail-oriented, innovative, and possess strong communication skills. As a key part of a fast-paced team, you'll help create unique brand experiences while driving customer satisfaction. The position pays $20.00 per hour, with potential for extension.