Jobs in Gatineau, United Kingdom
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Job summary
A leader in customer service and business process outsourcing is seeking a Customer Service Representative to handle inquiries and troubleshoot basic issues. The role offers competitive hourly pay, comprehensive benefits, and opportunities for remote work. Candidates must be 18 or older, with strong communication skills and a high school diploma. The position promotes career advancement and provides a fun work environment.
Benefits
Qualifications
- Must be 18 years of age or older.
- Basic knowledge of Microsoft Office Suite and Windows operating system.
- Excellent organizational, written, and oral communication skills.
Responsibilities
- Handle inbound inquiries and troubleshoot basic technical issues for customers.
- Utilize systems and technology for account management tasks.
- Identify sales opportunities and apply sales skills to upgrade services.
- Provide exceptional customer service and ensure first call resolution.
- Escalate customer dissatisfaction to the managerial team when necessary.
Skills
Education
Tools
Employer Industry: Customer Service and Business Process Outsourcing
- Competitive hourly pay plus bonuses
- Comprehensive benefits including medical, dental, and vision coverage
- Flexible schedules and remote work-from-home options
- Paid training and opportunities for career advancement
- Fun and engaging work environment with daily contests and prizes
- Casual dress code allowing for comfort while working
- Handle inbound inquiries and troubleshoot basic technical issues for customers
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to upgrade services
- Provide exceptional customer service and ensure first call resolution
- Escalate customer dissatisfaction to the managerial team when necessary
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Experience in customer service, tech support, inside sales, or back-office support
- Strong conflict resolution and problem-solving skills
- Ability to thrive in a fast-paced environment with changing circumstances
#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BusinessProcessOutsourcing
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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