Bilingual Customer Care Pro — Remote (EN/FR)

Millennium 1 Solutions; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Timmins is looking for a Bilingual Customer Service Representative. This role focuses on delivering exceptional service in both English and French while addressing customer inquiries and complaints. Candidates should possess strong communication skills and a willingness to learn continuously. The position offers a competitive pay range of $16.00 - $20.00 per hour, with the opportunity for remote work and advancement within the company.

Benefits

Comprehensive benefits package

Employee Assistance Program

Virtual paid training

Qualifications

• Prior experience in customer service is an asset.
• Experience in food or retail industry is preferable.
• Ability to handle complex customer inquiries with professionalism.

Responsibilities

• Assess and respond to customer needs with sound judgment.
• Maintain confidentiality and adhere to relevant legislation.
• Document customer interactions accurately in call history.

Skills

Bilingual (English/French)

Customer satisfaction excellence

Strong communication skills

Ability to learn quickly

Professional and empathetic demeanor

Tools

PC knowledge

Job description

A leading customer service provider in Timmins is looking for a Bilingual Customer Service Representative. This role focuses on delivering exceptional service in both English and French while addressing customer inquiries and complaints. Candidates should possess strong communication skills and a willingness to learn continuously. The position offers a competitive pay range of $16.00 - $20.00 per hour, with the opportunity for remote work and advancement within the company.