Jobs in Gatineau, Canada
Remote Tech Support & Customer Experience Pro
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Remote Tech Support & Customer Experience Pro
Job summary
A leading technical support provider is seeking a customer service representative to provide inbound support and resolve technical issues. This role offers a base salary of $21.49/hr, with the opportunity for performance-based incentives. The company promotes from within, fosters an inclusive culture, and offers remote work flexibility. Ideal candidates will have strong problem-solving skills and a focus on building relationships, with a minimum of 1 year of experience in customer service.
Benefits
Qualifications
- 1+ year of customer service experience required.
- Ability to work an evening or overnight schedule is important.
- Proficiency in fast-paced multi-tasking and strong problem-solving skills needed.
Responsibilities
- Provide inbound customer support using a call flow guide.
- Resolve technical issues related to hardware and software.
- Deliver exceptional customer experiences with a focus on problem-solving.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.