Business Analyst

Visionpool Business Services Inc; Remote; CAD 80,000 - 100,000; Full time

Job summary

A technology service provider is seeking an experienced remote Business Analyst to implement a cloud SaaS solution. The ideal candidate will have at least 5 years of IT project experience and CBAP certification. Responsibilities include gathering business requirements and translating complex technical processes into business language. Knowledge of Azure DevOps and experience with contact centre technology projects are advantageous. This is a fantastic opportunity for a skilled analyst looking to contribute to innovative projects.

Qualifications

• Minimum 5 years of IT project experience as a Business Analyst.
• CBAP Certification is required.
• Demonstrated experience gathering and documenting business requirements.

Responsibilities

• Work on a project to implement a cloud SaaS solution.
• Translate complex processes and business rules into understandable terms.

Skills

Minimum 5 years IT project experience

CBAP Certification

Experience gathering and documenting business requirements

Experience with Agile and Waterfall project methodologies

Working knowledge of PM best practices

Ability to translate technical processes into business language

Tools

Azure DevOps

Telephony

IVR

Workforce management

CRM integrations

Job description

Visionpool Business Service is hiring a REMOTE Business Analyst who will work on a project to implement a cloud SaaS solution.

QUALIFICATIONS:

• Minimum 5 years IT project experience as a Business Analyst
• CBAP Certification
• Demonstrated experience gathering and documenting business requirements
• Demonstrated experience with Agile and Waterfall project methodologies
• Working knowledge of PM best practices
• Ability to understand complex processes and complex business rules.
• Ability to translate technical processes into business language.
• Experience with contact centre technology projects
• Knowledge of systems like telephony, IVR, workforce management or CRM integrations
• Demonstrated experience with Azure DevOps