Customer Service & Tech Support Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technical support provider is seeking a customer service representative to provide inbound support and resolve technical issues. This role offers a base salary of $21.49/hr, with the opportunity for performance-based incentives. The company promotes from within, fosters an inclusive culture, and offers remote work flexibility. Ideal candidates will have strong problem-solving skills and a focus on building relationships, with a minimum of 1 year of experience in customer service.

Benefits

Comprehensive benefits package

DailyPay enrollment option

Career advancement opportunities

Work-from-home convenience

Inclusive company culture

Qualifications

• 1+ year of customer service experience required.
• Ability to work an evening or overnight schedule is important.
• Proficiency in fast-paced multi-tasking and strong problem-solving skills needed.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Building customer relationships

Problem-solving skills

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Technical Support Services

Why consider this job opportunity:

• Base salary of $21.49/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience with the flexibility of remote work
• Comprehensive benefits package including medical, dental, and vision insurance
• DailyPay enrollment option to access pay early
• Inclusive company culture with networking opportunities and health & wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones and computers
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Proficiency in fast-paced multi-tasking and strong problem-solving skills

How to Stand Out (Preferred Qualifications):

• Technical support experience preferred
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free environment to work from at home
• A desktop or laptop to complete PC and internet testing

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