Remote Tech Support & Customer Experience Pro

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technical support provider is seeking a customer service representative to provide inbound support and resolve technical issues. This role offers a base salary of $21.49/hr, with the opportunity for performance-based incentives. The company promotes from within, fosters an inclusive culture, and offers remote work flexibility. Ideal candidates will have strong problem-solving skills and a focus on building relationships, with a minimum of 1 year of experience in customer service.

Benefits

Comprehensive benefits package

DailyPay enrollment option

Career advancement opportunities

Work-from-home convenience

Inclusive company culture

Qualifications

• 1+ year of customer service experience required.
• Ability to work an evening or overnight schedule is important.
• Proficiency in fast-paced multi-tasking and strong problem-solving skills needed.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Building customer relationships

Problem-solving skills

Multi-tasking

Education

High school diploma or GED

Job description

A leading technical support provider is seeking a customer service representative to provide inbound support and resolve technical issues. This role offers a base salary of $21.49/hr, with the opportunity for performance-based incentives. The company promotes from within, fosters an inclusive culture, and offers remote work flexibility. Ideal candidates will have strong problem-solving skills and a focus on building relationships, with a minimum of 1 year of experience in customer service.