Bilingual Technical Support Specialist (Remote)

Bell; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Canada is seeking a Resolution Representative to provide exceptional customer service in a bilingual environment. You'll be responsible for addressing technical inquiries and ensuring problem resolutions in a fast-paced atmosphere. Ideal candidates have experience in customer service, strong troubleshooting skills, and the ability to multitask effectively. The role offers full-time remote work with comprehensive benefits for employees.

Benefits

Competitive salary

Medical, dental and vision benefits

35% discount on services

Qualifications

• Ability to interact with stakeholders in both English and French.
• Experience in call center or technical support.
• Natural listener with problem-solving skills.

Responsibilities

• Respond to client inquiries and ensure issue resolution.
• Navigate systems to track calls and gather information.
• Collaborate with network teams to resolve issues.

Skills

Knowledge of English and French

Customer service experience

Strong troubleshooting skills

Multi-tasking ability

Collaborative spirit

Job description

A leading telecommunications company in Canada is seeking a Resolution Representative to provide exceptional customer service in a bilingual environment. You'll be responsible for addressing technical inquiries and ensuring problem resolutions in a fast-paced atmosphere. Ideal candidates have experience in customer service, strong troubleshooting skills, and the ability to multitask effectively. The role offers full-time remote work with comprehensive benefits for employees.