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Senior Journey Architect & Experience Research Lead
Descrizione del lavoro
A leading software company in Toronto is seeking a professional to create and maintain customer journeys leveraging complex data and insights. This role involves planning research throughout design and development, utilizing advanced AI tools for innovative projects. Ideal candidates will have a strong background in customer experience metrics and experience facilitating decision-making processes. Competitive salary with additional benefits and bonuses offered.
Servizi
Competenze
- Proven experience in creating validated customer journeys from various data sources.
- Strong ability to maintain and update journeys with insights and key metrics.
- Experience facilitating decision-making processes for experience improvement.
Mansioni
- Create and maintain end-to-end customer journeys using insights and key metrics.
- Plan and execute discovery research throughout the design and development lifecycle.
- Lead AI-assisted research efforts, utilizing generative AI tools in the research process.
Conoscenze
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.