Managed Services Practice Lead

IDMWORKS; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading IAM solutions firm in Canada seeks a Practice Team Lead to oversee a remote team, ensuring high client satisfaction and effective service delivery. The ideal candidate will have over 5 years of experience in IAM implementation and security consulting, with a Bachelor’s degree in an IT-related field. This role offers the opportunity to shape IAM programs and collaborate across varied teams.

Qualifications

• 5+ years of experience with IAM implementation/architecture.
• 5+ years of experience in security consulting, security administration, or information technology.

Responsibilities

• Provide oversight of a remote team ensuring client satisfaction.
• Lead architecture and design of IAM solutions across multiple technologies.
• Communicate IAM program strategy to executive management.
• Troubleshoot and maintain IAM solutions including product support.

Skills

IAM implementation/architecture

Security consulting

Information technology

Interpersonal communication

Technical documentation

Education

Bachelor’s degree in IT-related field

IT certification

Job description

IDMWORKS is an award-winning identity and access management (IAM) solutions firm that has been serving a wide range of sectors since its inception in 2004. As a firm that’s purely focused on IAM, IDMWORKS offers a comprehensive range of services designed to enable enterprises to effectively manage, secure and scale employee and customer access to systems, data, and software applications. This specialized service empowers organizations across key industries, including banking and finance, commercial and retail, healthcare, higher education, and government, to ensure secure and efficient access management.

IDMWORKS has been a pioneer in remote-work for more than 20 years with teams operating across the US, Canada and India. This approach has helped establish themselves as a leader in the field of IAM with their commitment to securing businesses and facilitating seamless interactions between companies, their customers, partners, and employees. This dedication has driven transformative growth in the organizations they serve.

Ready to become an integral member of a tight-knit team of IAM pros with a relentless commitment to delivering amazing customer experiences that create an environment where long‑term business partnerships flourish? We anticipate what our customers need, chart a course for their success, and walk alongside them every step of the way.

Practice Team Lead

As a practice team lead, you will provide oversight of a remote team, ensuring high levels of client satisfaction and service delivery within our Managed Services practice. You will collaborate closely with different teams and employees, participate in pre‑sales engagement and demos while driving excellence.

Primary Responsibilities

• Engage in requirements gathering, analyze business processes, and provide recommendations and solutions to clients
• Lead architecture and design new IAM solutions across multiple IAM technologies and functional areas
• Lead architecture and design of new IAM programs
• Lead capacity planning, logical and physical architecture design, hardware requirements definition, availability and continuity discussions
• Lead IAM technology assessments and health checks
• Lead IAM Program and roadmap development
• Communicate IAM program strategy and success to executive management
• Installation, Integration, Configuration, and Deployment of IAM solutions
• Develop and perform testing for IAM solutions
• Provide knowledge transfer, training, and support as necessary
• Maintain multiple environments following coding best practices and SDLC
• Troubleshoot and maintain IAM solutions including product support
• Remain current on IAM and IAM market trends, tools, methodologies, and best practices
• Communicate status including timely reporting and escalation of issues and risks
• Possess excellent interpersonal, written, and oral communication skills
• Ability to work in a team settings and multi‑task environment
• Author technical documentation
• Perform other duties as assigned

Sales Responsibilities

• Develop LOE's
• Lead sales and scoping calls
• Lead in presales demos and POCs
• Create sales and marketing material
• Contribute to RFP responses
• Assist in proposal and SOW creation/review
• Deliver presales workshops and assessments

Management Responsibilities

• Interview prospective candidates
• Manage practice of individual contributors
• Participate in performance evaluation and discipline processes for subordinates
• Work with resourcing for project staffing
• Provide resourcing forecast and utilization variance justifications
• Provide project oversight, guidance, and issues escalation
• Create, assign, and manage practice bench projects
• Assist in development of standard processes, documents, methodologies, etc. for practice
• Assist in identification, vetting, and offering development of new IAM technologies
• Assist in development and maintenance of internal lab and demo environment
• Maintain vendor/partner relationships with key technology partners
• Vet subcontractors for deployment on projects

Requirements

• Bachelor’s degree, preferably in an IT-related field
• IT certification a plus
• 5+ years of experience with IAM implementation/architecture
• 5+ years of experience in security consulting, security administration, and/or information technology

IDMWORKS is a forward-thinking company dedicated to providing top‑tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.

IDMWORKS provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IDMWORKS will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]