Senior Journey Architect & Experience Research Lead

Autodesk; Toronto; Remote; CAD 100,000 - 153,000; Full time

Job summary

A leading software company in Toronto is seeking a professional to create and maintain customer journeys leveraging complex data and insights. This role involves planning research throughout design and development, utilizing advanced AI tools for innovative projects. Ideal candidates will have a strong background in customer experience metrics and experience facilitating decision-making processes. Competitive salary with additional benefits and bonuses offered.

Benefits

Comprehensive benefits package

Potential for annual cash bonuses

Work in a collaborative environment

Qualifications

• Proven experience in creating validated customer journeys from various data sources.
• Strong ability to maintain and update journeys with insights and key metrics.
• Experience facilitating decision-making processes for experience improvement.

Responsibilities

• Create and maintain end-to-end customer journeys using insights and key metrics.
• Plan and execute discovery research throughout the design and development lifecycle.
• Lead AI-assisted research efforts, utilizing generative AI tools in the research process.

Skills

Customer journey mapping

Data analysis

Facilitating decision-making

Collaboration

Presentation skills

Job description

A leading software company in Toronto is seeking a professional to create and maintain customer journeys leveraging complex data and insights. This role involves planning research throughout design and development, utilizing advanced AI tools for innovative projects. Ideal candidates will have a strong background in customer experience metrics and experience facilitating decision-making processes. Competitive salary with additional benefits and bonuses offered.