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Date: Apr 3, 2025

Job Type: Permanent
Work Model: Remote
Reference code: 128979
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ON

As the ServiceNow CMDB & Discovery Engineer joining our team you will have the opportunity to work with multidisciplinary teams across Deloitte Technology to design and operate cutting edge processes and solutions targeted at digitally representing our IT landscape across complex hybrid cloud and on-premise environments. This will include innovating in the latest technologies such as Cloud Discovery, Service Mapping and ServiceNow.

You will have the opportunity to work across the Configuration Management space, and also participate in opportunities around Event Management and other projects aligned to ITOM to help expand and grow your skillsets.

If you are looking to work with the latest technologies around ServiceNow Discovery and Service Mapping, and are looking for an exciting opportunity to grow your skills, then we are also looking for you!

Specific responsibilities will include:

• Integrate, operate and support our CMDB ingestion methods which includes Discovery, Cloud Discovery and API ingestion using IRE across on-premise and cloud providers (Azure, AWS & Google).
• Work closely with teams to ensure that Discovery errors are managed and root causes identified so as to maintain an environment where we are automating CMDB data entry everywhere possible.
• Partner with groups across the organization who are looking to integrate, discover and secure our IT landscape to ingest new data sources and ensure the data is reconciled using technology rules (IRE).
• Provide input to our technical roadmap to leverage the latest existing platform capabilities to support reduction of technical debt as applicable, while automating everywhere possible.
• Work within diverse teams across our organization and vendor partners to collaboratively change our IT processes by bringing together experts in AI technologies, ServiceNow, Business Architecture, Service Excellence, Observability, Cloud (Azure, AWS and Google) and orchestration technologies.
• Participate in integrating several leading edge monitoring solutions into a common workflow engine using ServiceNow to help automate remediation and self-healing techniques.
• Review client requirements including analysis of business pain points to design technical solution options based on platform capabilities, and current architecture.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

In this role, you possess the following skills:

• At least 5-7 years of experience managing or operating IT Discovery and CMDB solutions using enterprise grade solutions (with a minimum of 3 years within ServiceNow platform).
• Preferred certifications: Certified Implementation Specialist, and/or Certified System Administrator.
• Demonstrated experience with data governance and automation, including their application to complex hybrid cloud and on-premise solutions.
• Exposure to automating process, customer interactions, Predictive or Agentic AI and/or machine learning in concept and in practice.

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.