Bilingual Customer Support Specialist - Remote & Weekdays

Sitel; New Brunswick; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer experience solutions provider in Canada is seeking a customer service representative to provide exceptional support to vehicle owners. This role requires strong bilingual communication skills in French and English, along with at least six months of relevant experience. Enjoy the benefit of working from home with a salary of $16.10/hour plus a bilingual premium, comprehensive benefits, and no weekends.

Benefits

Comprehensive benefits including medical, dental, life and vision insurance

Paid vacation time

Hands-on paid virtual training

Supportive community and engagement recognition

Qualifications

• Must reside in Canada.
• Must be at least 18 years of age.
• Minimum of six months of working experience in the customer service field.
• Flexibility to work various shifts as needed.

Responsibilities

• Provide exceptional customer service regarding warranty coverage, repairs, and dealership issues.
• Address customer concerns and provide effective solutions.
• Listen to customer complaints and navigate systems efficiently.
• Maintain a professional presence during training and production.

Skills

Bilingual communication in French and English

Problem-solving skills

Empathy

Adaptability

Reliability

Education

High school diploma or equivalent

Tools

MS Office 365

MS TEAMS

Microsoft Windows

Job description

A customer experience solutions provider in Canada is seeking a customer service representative to provide exceptional support to vehicle owners. This role requires strong bilingual communication skills in French and English, along with at least six months of relevant experience. Enjoy the benefit of working from home with a salary of $16.10/hour plus a bilingual premium, comprehensive benefits, and no weekends.