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Résumé du poste
A governmental organization in Beloeil, Canada is seeking a member for a technical support role. The successful candidate will provide assistance to users encountering computer difficulties, train users, and maintain problem-solving logs. The position requires a college diploma or equivalent experience and demands on-site work without remote options. Candidates must be bilingual in English or French. This role supports the business systems and network for users' ease of access.
Qualifications
- Experience with technical support and user assistance is an asset.
Responsabilités
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log.
- Supervise other technical support workers.
- Provide business systems, network and Internet support.
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.