CX Enablement Lead — Onboarding, Training & Adoption

Vena Solutions; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company is seeking a CX Enablement Manager to enhance customer experience through engaging onboarding and technical enablement programs. This role supports customer success initiatives and requires over 5 years of experience in enablement within a tech environment. Candidates should showcase strong communication skills and a strategic mindset towards scalable program design. Offering flexibility in work arrangements, competitive compensation, and a growth-oriented culture, this position is critical for optimizing customer engagement and success.

Benefits

Competitive total rewards package

Education subsidies and professional development programs

Health & dental plans

Flexible working arrangements

Generous leave options

Qualifications

• 5+ years of experience in enablement or training program management within a SaaS environment.
• 2+ years in Software Implementation or Financial Planning.
• Exceptional communication and facilitation skills required.

Responsibilities

• Own onboarding session delivery and enablement-led sessions for the CX organization.
• Develop and improve enablement programs by analyzing metrics.
• Deliver monthly reporting on course completion and program analytics.

Skills

Experience in enablement, learning, or training program management within SaaS

Communication and presentation skills

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Docebo

Seismic

Enboarder

Job description

A leading SaaS company is seeking a CX Enablement Manager to enhance customer experience through engaging onboarding and technical enablement programs. This role supports customer success initiatives and requires over 5 years of experience in enablement within a tech environment. Candidates should showcase strong communication skills and a strategic mindset towards scalable program design. Offering flexibility in work arrangements, competitive compensation, and a growth-oriented culture, this position is critical for optimizing customer engagement and success.