Customer Support jobs in Canada

The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.

At Mosaic We Help the World Grow the Food it Needs - Apply today and join our team!

The Retail Sales Manager is responsible for creating a market for and driving sales and achieving growth goals of Mosaic Bioscience and Performance Fertilizer Products. This role will manage the market creation process to meet established goals and long-term strategies. The Retail Sales Manager is also responsible for coordinating with agronomy and marketing to develop a local/regional scientific advanced crop nutrition messaging that is consistent with our overall marketing tactics.

This position is a virtual position to be located and covering Western Canada - Alberta, SK, and Manitoba.

• Develop and execute annual Bioscience and Performance Product Sales growth targets and marketing plans for their individual territory. Evaluate opportunities for growth and manage customer distribution strategy. Work with Account Manager(s), Key Account Managers Product Line, Agronomy, Marketing and other functional areas to determine "go to market" model by region and to develop a value proposition based on current customer segmentation, market trends, and strategy.
• Jointly coordinate with the Sales Leadership, Agronomy and the Crop Nutrition Leads to develop a consistent agronomic positioning of Mosaic products. Assist with development of training materials. Assist with internal TSM train the trainer training revolving around the portfolio including: creating a business case for retailer support, portfolio alignment with all Mosaic products, agronomic knowledge of advanced crop nutrition and positioning the value of biological products for retailers and farmers.
• Develop annual calendar of activities for the promotional and training activities by customer within sales territory. Organize and participate in technical and promotional events and Mosaic conferences/forums. Support and develop promotional materials and campaigns by customer/region. Work in conjunction with account manager(s) to create weekly competing products analysis, budgets, forecast and customer data transfer back to sales team and other functional areas.
• This position is responsible to take an active role in peer mentoring new employees, providing assistance to assigned Retail Sales Advisors, provide team leadership on team meetings and support of other special projects.

• Bachelor's Degree required, major in Agribusiness, Marketing, Agronomy or Soil Science or related field
• 5-7 years of high-level sales and/or marketing experience.
• Strong background with proven success in proprietary products or technology driven markets such as traits, specialized agronomic products and/or services. Strong agronomic understanding. Retail experience and/or vast understanding of retail trends and business operation.
• Exceptional customer relationship skills and adept at developing trust through listening and responsiveness.
• Strong verbal and written communication skills, including excellent presentation and training skills.
• Demonstrated problem-solving and analytical skills.
• Strong organizational skills and attention to detail.
• Excellent team building and interpersonal skills.
• Demonstrated ability to work independently.
• Ability to adapt to a continually changing business and work environment and manage multiple priorities.
• Results-oriented.
• Strong computer skills, including proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Certified Crop Advisor (CCA) preferred

• A competitive base salary + bonus incentives
• 11 paid holidays each year
• A generous 401k with a company match and annual company contributions (US candidates)
• A generous retirement and savings program with a company match (Canadian candidates)
• Paid sick leave
• Paid vacation time
• A robust benefits package which includes Medical, Dental, and Vision insurance, life & disability (US candidates)
• A robust flexible benefits package which includes Medical, Dental, Vision, life & disability insurance (Canadian candidates)
• Employee and Family Assistance Program
• Tuition reimbursement

Mosaic is a pay for performance company. The salary range for this role is $113,000 - $183,500. Total compensation is based on performance and contribution.