Banking Experience Specialist - Customer Solutions

TD; Bowmanville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Bowmanville is seeking a Customer Experience Associate to process financial transactions and enhance customer interactions. Candidates should have a high school diploma and relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment. This role will involve understanding customer needs and resolving their concerns effectively, contributing to customer satisfaction and operational excellence.

Benefits

Health and well-being benefits

Career development programs

Reward and recognition programs

Qualifications

• 1+ years of relevant experience.
• Ability to work in a fast-paced environment.
• Dynamic communicator who connects effectively.

Responsibilities

• Process financial transactions accurately.
• Understand and determine customer needs.
• Respond and resolve customer concerns.

Skills

Strong administration skills

Time management skills

Customer experience skills

Detail orientation

Communication skills

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading financial institution in Bowmanville is seeking a Customer Experience Associate to process financial transactions and enhance customer interactions. Candidates should have a high school diploma and relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment. This role will involve understanding customer needs and resolving their concerns effectively, contributing to customer satisfaction and operational excellence.