Customer Support jobs in United States

Seasonal Customer Service Representative - Dispatch page is loaded

Apply locations Saint John time type Full time posted on Posted Today job requisition id R126897

As a Seasonal Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

Kindly note that this is a temporary opportunity offering a seasonal contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 9:00pm; therefore, your shift may vary with notice.

What We Offer:

• Work Environment - Work in our beautiful Crown Stree office building with access to a full fitness facility, onsite nurse, and a café

• Competitive Compensation– Including an annual bonus plan, pension plan, and parking allowance

• Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one

• Wellness Support – With 24/7 access to our Employee & Family Assistance Program

• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Generate sales leads that develop into new customers

• Develop understanding of all our products to provide the best solution for our customer needs

• Ensure accuracy when requests are logged, resolved and escalated where appropriate

• Handle customer concerns and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution

• Work collaboratively with other departments to assist in the resolution of issues or requests

• Taking ownership for the consumer experience while maintaining professionalism at all times

• Perform other duties as required to maintain and enhance consumer relations and departmental productivity

Your Skills:

• Strong communication skills with an ability to quickly build rapport and maintain relationships

• Problem solving/decision making skills

• Good organizational skills, strong analytical skills and good interpersonal skills

• Proven ability to multi-task

• Excellent Customer Service Skills

Your Experience:

• High School with Post-secondary education preferred

• 1-3 years Contact Center experience

• Computer literacy is required

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalentlocations Saint John time type Full time posted on Posted Today

We are always looking for amazing candidates to join our talent community.

If you do not see a position that interests you, please fill in your contact information and upload your resume.

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities.

Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.