Senior Client Partner

WONGDOODY; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading creative agency in Toronto is seeking a Senior Client Partner to foster strong relationships with key clients. This role requires over 8 years of experience in client leadership within a digital agency, alongside excellent communication and relationship-building skills. The Senior Client Partner will drive the delivery of innovative digital transformation projects, leading cross-functional teams while ensuring client expectations are met effectively. Embrace a culture of creativity and collaboration in a respected organization.

Qualifications

• 8+ years of experience in client leadership within digital agencies.
• Strong presentation skills with the ability to engage stakeholders.
• Experience managing CX engagements with diverse teams is a plus.

Responsibilities

• Serve as a strategic partner to external clients and internal teams.
• Champion new ideas and solutions to clients.
• Ensure client deliverables are met accurately and on time.

Skills

Client leadership in digital agency or marketing consultancy

Communication and relationship-building

Problem-solving skills

Organizational skills and attention to detail

Job description

Senior Client Partner - Toronto Onsite - 10 hrs per week

Toronto, CA

WongDoody is looking for a strong Account Director level candidate with expertise in digital transformation design and build.

As a Sr. Client Partner (aka Account Director) you will be accountable to build a deep relationship with key client stakeholders based on trust to deliver a long-term digital transformation program . You'll collaborate with creative, production, project management and tech teams to deliver innovative, effective, work for our flagship client in Toronto, Canada.

WongDoody clients look to their Client Partnership team to be a strategic voice to lead large projects that impact their business. And WongDoody trusts you to keep an eye for growth opportunities across their portfolio.

WHAT YOU'LL DO

Serve as key day-to-day strategic partner to your external clients and intercompany team

Champion new ideas, concepts and solutions to our clients and cross functional teams

Collaborate with cross functional teams in support of marketing/advertising solutions and client needs

Ensure client expectations and deliverables are met accurately, on time, and on budget

Manage matrixed teams; provide guidance, clear direction and thought leadership on a day-to-day basis

Manage development and execution of omni-channel marketing

Establish, improve and maintain processes and documents to aid in the organization and accuracy of how the projects work

You will be the client’s trusted partner, and viewed as part of their team working as the conduit between WongDoody, The client and their partners

You will work closely with the client and will meet with them in person on a weekly basis.

Build your knowledge of the client to build wider relationships outside of the immediate business to build a growth pipline

Your first priority is the seamless delivery of the digital transformation project

You will work closely with the international teams to support the program delivery

You will work closely with the Executive client leader to evolve the client delivery and wider growth plans

WHAT YOU'RE LIKE

Finely tuned communication and relationship-building skills

Strong, engaging, and trusting partner to stakeholders at all levels

Comfortable as either a player or a coach, depending on the day

Innately curious with excellent problem-solving skills to match

Positive outlook and respectful approach navigating complex situations

Able to infuse a bit of fun into everything you do

WHAT YOU'VE GOT

8+ years of experience client leadership in digital agency or marketing consultancy

Confident, engaging, and persuasive presentation style

Track record of expanding relationships and scope through organic growth

Trained eye to evaluate creative work from both a strategic and executional perspective

Experience managing CX engagements (strategy + UX/UI design) with multiple project tracks and teams a plus!

Fluency in digital products/deliverables, web development technologies, and design thinking

Ability to carefully listen, process and validate stakeholder input from internal and external sources

An understanding of integrated production and the ability to lead engagements from start to finish

Excellent organizational skills and attention to detail

A sense of humor!

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognized as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognize that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.