Patient Services Representative II- Riverview

Tampa General Hospital; Brandon; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading healthcare facility in Canada is seeking a patient registration representative to greet and check-in patients, manage paperwork, and collect payments. The ideal candidate will have strong customer service skills, proficiency in computer software, and a high school diploma or GED. Experience in a medical office is preferred. The role involves creating a welcoming atmosphere and assisting team members as needed.

Qualifications

• Minimum of one-year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Must have computer and phone experience.
• Previous office or call center experience, preferred.
• Previous working experience in customer service, preferably in a medical setting.

Responsibilities

• Greet, check-in, and register patients who arrive for their scheduled appointment.
• Scan required documents into the system for retrieval.
• Provide necessary forms and obtain signatures as needed.
• Collect time of service payments and prepare receipts.
• Assist team members and perform other duties as required.

Skills

Proficient in computer software

Excellent typing skills

Customer service skills

Problem-solving techniques

Clear communication

Education

High school graduate or GED

Job description

Job Description

This position is to greet, check-in, and register patients who have arrived at our imaging facility for their radiologic procedure or test. This role will also be responsible for performing deposit reconciliation and assist with guiding and training of new team members.

Essential Duties and Responsibilities

• In a polite, prompt, and helpful manner, greet, check-in and register patients who arrive to our facility for their scheduled appointment or those who are walk-in patients.

• Scan the required documents into the system on their account for retrieval.

• Provide any necessary forms that need to be completed and obtain signatures as necessary.

• Collects time of service money (co-pays, deductibles, and private pay), prepares receipt, records in system under visit tab.

• Function in a team environment and assist other team members when needed.

• Other duties may be required, but not limited to; answering the phone, escorting patient to exam room, and scheduling or rescheduling of patient’s exams.

Knowledge and Skills

• Proficient in computer software and excellent typing skills.

• Displays a high competency for the role and is very efficient in the registration process.

• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.

• Problem solving techniques and skills.

• Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.

• Minimum of one-year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Must have computer and phone experience
• High school graduate or GED preferred.
• Previous office or call center experience, preferred.
• Previous working experience in customer service, preferably in a medical setting.