Bilingual Customer Service Representative

Medline; Mississauga; Hybrid; CAD 60,000 - 76,000; Full time

Job summary

A leading healthcare solutions provider located in Peel Region, Mississauga, is seeking a skilled Customer Service professional. The ideal candidate will possess a High School Diploma, with at least 2 years of experience in customer service, preferably in a bilingual contact center. Responsibilities include engaging with customers across various channels, resolving inquiries, and documenting interactions for continuous improvement. Offering a competitive salary of up to $75,400, this role includes comprehensive benefits and potential for flexible remote work.

Benefits

Comprehensive benefits plan

Opportunities for growth and training programs

Flexible work schedule

Qualifications

• Minimum of 2 years of experience in the Customer Service field; bilingual contact center experience is a strong asset.
• Fluent in both verbal and written English and French.
• Strong proficiency in Microsoft Word and other Office applications.

Responsibilities

• Engage with customers through various channels to understand their needs and concerns.
• Collaborate with colleagues to provide consistent and exceptional customer service.
• Resolve customer inquiries and complaints effectively.

Skills

Bilingual communication

Customer service skills

Active listening

Phone handling

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

CRM systems

SAP

Job description

Employer Industry: Healthcare Solutions

Why consider this job opportunity

• Salary up to $75,400 annually
• Comprehensive benefits plan, including long‑term disability and insurance
• Opportunities for growth and training programs
• Collaborative work environment with highly engaged employees
• Flexible work schedule with potential for remote work
• Employee appreciation programs and social activities

What to Expect (Job Responsibilities)

• Engage with customers through various channels to understand their needs and concerns
• Collaborate with colleagues to provide consistent and exceptional customer service
• Resolve customer inquiries and complaints effectively, striving for first‑contact resolution
• Maintain a deep understanding of the company's products, services, and policies
• Accurately document customer interactions and relay feedback for continuous improvement

What is Required (Qualifications)

• High School Diploma or equivalent
• Minimum of 2 years of experience in the Customer Service field; bilingual contact center experience is a strong asset
• Fluent in both verbal and written English and French
• Exceptional phone handling and active listening skills
• Strong proficiency in Microsoft Word and other Office applications, including CRM systems

How to Stand Out (Preferred Qualifications)

• Experience in a fast‑paced medical environment
• Familiarity with SAP systems
• Demonstrated ability to work under pressure and manage multiple priorities
• Strong organizational skills and ability to work independently

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