Customer Support à United States

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

Responsibilities

1. Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems.
2. Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
3. Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
4. Perform routine installations and make adjustments to equipment as appropriate within normal procedures.

Degree Requirement
Degree or equivalent experience desired.

Skill Descriptors

1. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
2. Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
3. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
4. Mechanical Maintenance - Power Supply: Knowledge of machines used in power plants; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
5. Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
6. Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.
7. Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.
8. Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

April 23, 2025 - May 6, 2025

Caterpillar is an Equal Opportunity Employer (EEO).