Remote Customer Success Manager — AI-Powered CRM Growth

Martell Media; Remote; CAD 60,000 - 75,000; Full time

Job summary

A high-growth AI-focused company is seeking a Customer Success Manager to lead customer onboarding and drive engagement with their AI-powered sales CRM. This remote role involves developing tailored success plans, tracking customer health scores, and creating educational resources. Ideal candidates have over 2 years of experience in customer success, strong communication skills, and a passion for helping users succeed. Knowledge of CRM tools is preferred. This position is perfect for self-motivated individuals looking to contribute to a fast-scaling product.

Qualifications

• 2+ years in customer success, account management, or client experience (ideally in B2B SaaS).
• Strong communication skills, you can simplify the complex and teach with clarity.
• Self-motivated and able to manage your own projects in a remote environment.

Responsibilities

• Lead the onboarding process and design journeys that create fast, repeatable wins.
• Monitor customer health scores and proactively address churn risks.
• Create and maintain help docs, templates, and internal resources.

Skills

Strong communication skills

Data-driven mindset

Empathy for creators and small teams

Tools

HubSpot

Intercom

Notion

Slack

Job description

A high-growth AI-focused company is seeking a Customer Success Manager to lead customer onboarding and drive engagement with their AI-powered sales CRM. This remote role involves developing tailored success plans, tracking customer health scores, and creating educational resources. Ideal candidates have over 2 years of experience in customer success, strong communication skills, and a passion for helping users succeed. Knowledge of CRM tools is preferred. This position is perfect for self-motivated individuals looking to contribute to a fast-scaling product.