Enterprise Customer Success Manager

Fable; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager to join their remote team across Canada. This role focuses on ensuring customer satisfaction and driving product adoption. You will manage the customer lifecycle, develop success plans, and analyze engagement metrics to foster growth. Candidates should have a minimum of 3 years in customer-facing roles and experience with CRM tools. This position offers a salary of up to $140,000 OTE and comprehensive benefits. Join a mission-driven organization dedicated to social impact and equal opportunity.

Benefits

Comprehensive health and dental benefits

Career advancement opportunities

Collaborative work environment

Qualifications

• Minimum of 3 years of experience in Customer Success or Account Management.
• Experience managing enterprise customer relationships.
• Proven experience in supporting renewals.

Responsibilities

• Serve as a trusted advisor for customers throughout their journey.
• Drive feature adoption and create success plans.
• Analyze customer engagement to identify opportunities.

Skills

Customer Success Management

Account Management

Proficient with CRM platforms

Familiarity with AI tools

Tools

HubSpot

Planhat

Job description

Overview

Why consider this job opportunity:

• Salary up to $140,000 OTE
• Opportunity for career advancement and growth within a rapidly expanding organization
• Work remotely anywhere within Canada while aligning with North American time zones
• Supportive and collaborative work environment focused on social impact
• Comprehensive health and dental benefits offered
• Chance to contribute to meaningful product development that empowers individuals with disabilities

Responsibilities

• Serve as a trusted advisor throughout the customer journey from adoption to renewal, conducting regular meetings and business reviews
• Drive feature adoption by creating success plans with customers and providing strategic guidance
• Analyze customer usage and engagement to identify risks and expansion opportunities
• Manage the renewal process end-to-end, including preparing commercial documentation and coordinating with various departments
• Build strong relationships across customer organizations to drive advocacy and gather feedback for product discussions

Qualifications

• Minimum of 3 years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role
• At least 2 years managing enterprise customer relationships
• Proven experience supporting renewals and managing cross-functional deal coordination
• Familiarity with AI tools for research and workflow automation
• Proficiency with CRM and Customer Success platforms such as HubSpot and Planhat (or equivalent)

Preferred Qualifications

• Prior experience with accessibility is an asset but not required

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.