Global Customer Success Readiness & Enablement Lead

Autodesk; Montreal (administrative region); On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading design software company in Montreal is seeking a Customer Success, Process Adoption Lead to enhance customer readiness through effective training programs. The ideal candidate will collaborate with cross-functional teams to ensure alignment of business priorities and explore proactive solutions for customer success. The role demands strong communication and analytical skills, and at least 2–3 years of related experience. This position will contribute significantly to the company’s long-term growth and success.

Qualifications

• 2–3+ years of experience in Customer Success, Consulting, Enablement, or related roles.
• Experience supporting change initiatives or operational improvements.
• Strong analytical, organizational, and execution skills.

Responsibilities

• Design and improve global Customer Success readiness programs.
• Partner with stakeholders to align readiness activities with business priorities.
• Deliver and coordinate timely learning experiences to improve role confidence.

Skills

Analytical skills

Organizational skills

Communication skills

Facilitation skills

Education

BS/BA degree or equivalent experience

Job description

A leading design software company in Montreal is seeking a Customer Success, Process Adoption Lead to enhance customer readiness through effective training programs. The ideal candidate will collaborate with cross-functional teams to ensure alignment of business priorities and explore proactive solutions for customer success. The role demands strong communication and analytical skills, and at least 2–3 years of related experience. This position will contribute significantly to the company’s long-term growth and success.