Global Account Director

SOCi; Vancouver, Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A leading marketing solutions provider in Vancouver is seeking an experienced Global Account Director. This role is crucial for driving client growth and retention through effective account management. Ideal candidates will have over 10 years of experience in B2B SaaS, with a strong record of exceeding targets and managing multi-location accounts. The position offers a competitive salary range of $120,000 - $150,000 CAD plus bonuses, along with a comprehensive benefits package and a hybrid work model.

Benefits

Comprehensive Benefits Package

Health insurance

401(k) plan with employer match

Flexible paid time off

Qualifications

• 10+ years of B2B SaaS account management or enterprise sales experience.
• Proven ability to achieve or exceed growth and retention targets.
• Experience managing multi-location enterprise brands.

Responsibilities

• Build and execute account plans for growth and retention.
• Cultivate long-term relationships with key stakeholders.
• Act as a trusted advisor for clients.

Skills

B2B SaaS account management

Consultative sales skills

Problem solving

Negotiation skills

Tools

Salesforce

Job description

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Global Account Director to drive growth and retention for SOCi. This role is critical to expanding SOCi’s presence within target regions while ensuring long-term customer success and retention.

The ideal candidate is a proven sales professional with a history of consistently exceeding quotas, successfully selling into new accounts, and managing ongoing client relationships. They are a proactive seller with a track record of persistently uncovering and closing opportunities while also demonstrating the ability to build and sustain trusted partnerships that drive renewal and growth.

SOCi expects to pay a base salary in the range of $120,000 - $150,000 CAD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts.

How You’ll Make an Impact

• Build and execute account plans to drive growth and retention across SOCi’s enterprise multi-location customer base
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives
• Focus on solving business challenges through innovation, while keeping a customer-first mindset
• Remain adaptable as client needs evolve, supporting additional initiatives as required

What You’ll Need to be Successful

• Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
• Must Have:
  • 10+ years of B2B SaaS account management or enterprise sales experience in MarTech
  • Proven ability to achieve or exceed growth and retention targets
  • Experience managing multi-location enterprise brands, with established industry relationships
  • Entrepreneurial spirit with creativity in problem solving and client engagement
  • Strong consultative sales skills and proven ability to expand enterprise accounts
  • Experience selling into a portfolio of enterprise-level C-suite contacts.
  • Skilled at navigating complex organizations and influencing C-suite decision-makers
  • Adept at objection handling, negotiation, and account strategy
  • Proficiency with Salesforce (or similar CRM) and account management tools
  • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

This position will remain open with applications due by February 20, 2026. This position is being hired on an urgent basis. The application window may close before February 20, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.

Equal Opportunity/Affirmative Action Employer

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

For Canada Applicants: SOCi is committed to protecting the privacy and security of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By applying for this position, you consent to the collection, use, and disclosure of your personal information for recruitment and employment consideration purposes. For more information on how we handle personal information, or to exercise your privacy rights, please review the SOCi Employee & Applicant Notice at https://www.soci.ai/employment-notice/ or contact us at [e-mail]. By submitting your application, you acknowledge that you have read and understand this Privacy Notice.