Customer Success Manager

Martell Media; Remote; CAD 60,000 - 75,000; Full time

Job summary

A high-growth AI-focused company is seeking a Customer Success Manager to lead customer onboarding and drive engagement with their AI-powered sales CRM. This remote role involves developing tailored success plans, tracking customer health scores, and creating educational resources. Ideal candidates have over 2 years of experience in customer success, strong communication skills, and a passion for helping users succeed. Knowledge of CRM tools is preferred. This position is perfect for self-motivated individuals looking to contribute to a fast-scaling product.

Qualifications

• 2+ years in customer success, account management, or client experience (ideally in B2B SaaS).
• Strong communication skills, you can simplify the complex and teach with clarity.
• Self-motivated and able to manage your own projects in a remote environment.

Responsibilities

• Lead the onboarding process and design journeys that create fast, repeatable wins.
• Monitor customer health scores and proactively address churn risks.
• Create and maintain help docs, templates, and internal resources.

Skills

Strong communication skills

Data-driven mindset

Empathy for creators and small teams

Tools

HubSpot

Intercom

Notion

Slack

Job description

On-Target Earnings: $60,000 - $75,000 CAD

Location: Remote

About Us

Revio is a high-growth, AI-powered sales CRM that turns social followers into paying customers. The platform combines an AI copilot for selling, AI sales coaching, and a secure CRM for DMs to help creators and coaches convert leads without sharing logins, juggling spreadsheets, or burning out setters. Revio already processes over 300,000 messages monthly and is rapidly expanding to new platforms.

Why you shouldn't work here – Radical Transparency from our CEO

What Applying Looks Like

• 1-min intro video (Loom, Vidyard, or Google Drive – share your link below)
• Application review
• 15-minute intro call
• Strengths assessment – how you learn and do
• Hiring Manager interview – values and culture fit
• Paid test project – work with us, like you're already on the team
• Final call with our CEO
• Offer – if we’re both excited, we move forward fast

About the Role

As a Customer Success Manager at Revio, you’ll be the trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay. This role is fully remote, with a preference for North American time zones, and reports directly to the Chief Operating Officer. If you’re obsessed with helping users win and want to be part of a fast-scaling product built for the future of sales, this is for you.

What You'll Do

Customer Onboarding & Activation

• Lead the onboarding process and design journeys that create fast, repeatable wins
• Develop tailored success plans for key accounts to optimize usage and product stickiness
• Deliver workshops, webinars, and 1:1 sessions that drive engagement and product mastery
• Track onboarding KPIs and user engagement to ensure consistent outcomes

Retention & Growth

• Monitor customer health scores and proactively address churn risks
• Drive upsell, renewal, and expansion opportunities through consultative support
• Build strong, trust-driven relationships with power users and teams
• Collect feedback, identify patterns, and collaborate with product and engineering to improve UX

Enablement & Documentation

• Create and maintain help docs, templates, and internal resources that scale customer education
• Manage Revio’s support experience, respond quickly and thoughtfully across channels
• Partner cross-functionally to evolve the voice of customer in product decisions

What You Bring

Required

• 2+ years in customer success, account management, or client experience (ideally in B2B SaaS)
• Strong communication skills, you can simplify the complex and teach with clarity
• Data-driven: you understand how to track metrics like usage, churn, and LTV
• Self-motivated and able to manage your own projects in a remote environment
• Empathy for creators and small teams and excitement about helping them grow

Preferred

• Experience supporting SaaS tools in the CRM, AI, or sales automation space
• Familiarity with tools like HubSpot, Intercom, Notion, and Slack
• Prior experience in a startup or fast-paced growth environment
• Bonus: experience working with creators, solopreneurs, or coaching businesses