Customer Success jobs in Canada

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We're hiring experienced Quality Engineers at all levels to join the Vault Infrastructure team. Vault is a rapidly growing SaaS platform product in the Life Sciences industry encompassing the fields of pharmaceuticals, biotechnology, and medical devices.

You'll help us build and deploy core infrastructure modules that are vital to the Veeva Vault product platform, enabling us to deploy dependable, resilient, and seamless solutions to meet our customers' growing needs.

Our Infrastructure team is made up of smart, driven engineers who prioritize collaboration, excel in a fast-paced setting, and embrace opportunities to learn and develop.

Veeva is a Work Anywhere company, offering you the flexibility to work from home or in our office in Toronto. We welcome applicants from all time zones.

• Understand Vault infrastructure architecture to test infra changes utilizing AWS/Kubernetes/Docker experience
• Setup/maintain/test/improve infrastructure test environment
• Develop and contribute to test strategy for Infrastructure features including Zero downtime upgrades/HA/DR etc.
• Create testing-related documentation, including test plans, test cases/scripts, and bug reports assessing quality and associated risk
• Perform QA activities such as test execution, bug verifications, triage automation results, etc., and verify outcomes within release milestones
• Apply your programming skills toward automating and optimizing the testing of cloud-based Infrastructure
• Build, maintain, and improve the existing automation framework, test harness, and processes
• Contribute to technical discussions during design/implementation reviews and influence decisions that will help build quality into the product from the get-go
• Help with hiring, onboarding, and mentoring other team members by providing guidance, feedback, etc.
• Work closely with product managers, software engineers, and other QA engineers

• Bachelor's degree in Computer Science/Engineering or a related technical field
• Experience with white-box testing or Infrastructure Validation (Deployment, HA, DR, etc.)
• Experience with cloud infrastructure technologies such as AWS EC2, S3, DynamoDB, SQS, Load balancers, IAM, EKS, and other AWS services
• Experience in one or more of the following languages: Java, C#, Javascript, Python, Bash/Shell
• Experience in developing infrastructure automation strategies
• Experience supporting multiple features in a fast-paced environment with sometimes competing priorities
• Provide technical leadership to junior teammates and QA team members, enabling them to achieve targeted automation goals
• Experience with code coverage tools and metrics
• Strong verbal and written communication skills
• Experience with some of the following tools/technologies:
• Data Analytics & Reporting: ELK Stack, Cloudwatch, Prometheus
• Configuration Management: Ansible, Terraform, Chef, CloudFormation, or similar tools
• Other Tools: GitLab, GitHub

• Experience with one or more industry-standard unit/functional test frameworks (JUnit, TestNg, Cucumber, etc.)
• Experience with Atlassian products e.g., Jira, Confluence
• Experience in a SaaS environment that has an agile development process
• Experience working with remote teams
• Experience working in the Health Sciences and Life Sciences industry

• Medical, dental, vision, and basic life insurance
• PTO and company-paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $90,000 - $150,000 CAD
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteCanada

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us attalent_accommodations@veeva.com.