Customer Success jobs in Canada

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Apply remote type Fully Remote locations Markham, Ontario, Canada Montreal, Quebec, Canada time type Full time posted on Posted Yesterday job requisition id R-35545

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Consult Services delivery leader, you will be responsible for leading and managing a team of solutions architects and SMEs who deliver Modern Work Advisory, Design, Implementation Services projects for our clients. You will be the primary point of contact for the clients, ensuring that their expectations and requirements are met and that the projects are delivered on time, on budget, and with high quality. You will also work closely with the Practice team to be part of the solutioning process and align on resource planning, skill development and ensuring quality delivery of projects. You will have a strong background in Modern Work technologies such as M365, AWS End User Computing, Google Workspace as well as in human resource management, leadership, and consulting skills. You will also bring experience with ServiceNow Platform and IT Service Management.

• Lead and manage a team of Solutions Architects who deliver M365 Advisory, Design and Implementation projects for our clients.

• Ensure that the projects are delivered according to the agreed scope, timeline, budget, and quality standards.

• Communicate effectively with the clients, stakeholders, and internal teams throughout the project lifecycle.

• Provide technical guidance and mentoring to the team, as well as performance feedback and coaching.

• Contribute to the development and improvement of our project delivery methodologies, best practices, and tools.

• Work closely with the pre-sales team to identify and solution new opportunities, as well as with the business development team to grow our project delivery services portfolio.

• Stay updated on the latest trends and developments in Modern Work Platforms (Microsoft, AWS, GCP) and Virtualization (Citrix, VMware etc)

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• At least 8+ years of experience in Microsoft Modern Work Products

• Background in IT service management or consulting.

Preferred Skills and Experience

• Bachelor's degree in computer science, engineering, or related field

This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.)

#LI-DNI

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

remote type Fully Remote locations 2 Locations time type Full time posted on Posted Yesterday

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At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.