Customer Success Advisor (Hybrid Work Model)

Techo-Bloc; Longueuil; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Techo-Bloc is seeking a Customer Success Advisor in a hybrid work model. You will be responsible for managing customer orders, analyzing needs, and ensuring a high level of service to clients. Join our innovative team and grow your career in a company known for its beautiful landscaping products and strong corporate culture.

Benefits

Competitive salary

Comprehensive benefits package

In-house Leadership development

Free access to a virtual family doctor

RRSP with employer contribution

Generous bonus program

Employee discounts on products

English and French language courses

Employee Assistance Program (EAP) available 24/7

Qualifications

• Bilingualism in English and French is required.
• Must have excellent problem-solving skills and customer focus.
• Experience in inventory transactions and logistics is an asset.

Responsibilities

• Process customer orders via telephone, email, fax and online.
• Analyze customers' orders to propose optimal solutions.
• Manage inventory transactions utilizing various software systems.

Skills

Problem-solving

Customer focus

Attention to detail

Bilingualism (English and French)

Self-motivation

Education

College degree or combination of education and equivalent experience

Tools

Microsoft Dynamics AX

Microsoft Office Excel

Microsoft Office Word

Job description

Customer Success Advisor (Hybrid Work Model)

Pay Competitive

Location Saint-Hubert/Qc

Employment type Full-Time

Job Description

Req#: REF2158F

At Techo-Bloc, we aren’t just paving patios – we’re paving the way for great careers! Founded on a culture of innovation, we manufacture landscaping products focused on design, durability and flair. Our growing team is seeking passionate people, ready to make an impact. Intrigued? Come grow with us.

Why work for us

We love to brag. Techo Bloc offers its valued employees a competitive salary and a comprehensive benefits package. Here are a few of our perks:

• Leaders who are invested in your success;
• Have a dynamic job and evolving career path;
• Develop your skills and grow;
• Inhouse Leadership development and personalized coaching program;
• Free access to a virtual family doctor through virtual care;
• RRSP with employer contribution;
• Barbecues and Christmas parties;
• Generous bonus program;
• Considerable referral bonuses;
• Employee discounts on Techo-Bloc’s products;
• Employee Assistance Program (EAP available 24/7);
• English and French language courses available (if it’s a work requirement);

We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.

Here is a snapshot of your day-to-day:

• Process customer purchase orders received via telephone, email, fax and online ordering, for both Canadian and American markets;
• Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
• Manage inventory transactions and logistic requests utilizing various software systems and tools;
• Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
• Follow up with our customers on past due orders that have not been picked up;
• Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.
• College degree or combination of education and equivalent experience;
• Excellent problem-solving skills, positive attitude, customer focus, and attention to detail;
• Strong knowledge of various software systems and tools for inventory transactions and logistics (i.e., Microsoft Dynamics AX), an asset;
• Ability to multi-task, coordinate, prioritize and follow up in a timely manner;
• Fluency in Microsoft Office Excel and Word;
• Self-motivated with the ability to learn quickly;
• Excellent bilingualism (French and English), both oral and written (English is required to service our customers and suppliers based in the United States and outside Quebec).

We thank all applicants for their interest; however, only successful applicants will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

About the company

With life at home always in mind, Techo-Bloc’s focus on landscape product design has pushed the boundaries; creating materials for notable curb appeal and stunning, as well as functional, backyard spaces. Thirty years of combining art and science has created the trademarked Techo-Bloc Precious Stones; unsurpassed for their aesthetics, strength & durability.

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