Customer Success Manager, Mid-Market

Klue; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company in Vancouver is seeking a Customer Success Manager to enhance customer value and adoption of their platform. The role includes building strong relationships, engaging customers, and managing at-risk scenarios, all while offering a hybrid work model. Competitive salary and comprehensive benefits are provided.

Benefits

Health benefits

Stock options

Flexible PTO

Direct access to leadership

Qualifications

• High-touch customer engagement experience required.
• Strong relationship-building skills desired.
• Interest in customer change management and SaaS adoption strategies.

Responsibilities

• Develop and maintain product expertise across various use cases.
• Influence customer behavior and drive internal change management.
• Manage at-risk scenarios and ensure customer success.

Skills

Relationship-building

Customer engagement

Resilience

Change management

Job description

Req#: 7418b284-1c4e-43b0-8e8d-774ac6236a9a

Klue is a high-growth SaaS company specializing in competitive enablement, backed by Tiger Global and Salesforce Ventures. We are recognized for our innovative culture and industry awards.

Role: Customer Success Manager

You will focus on maximizing customer value, minimizing churn, and driving platform adoption and content quality to support growth through expansion.

Key Responsibilities:

• Develop and maintain product expertise across various use cases and personas.
• Influence customer behavior and drive internal change management.
• Manage at-risk scenarios and ensure customer success.
• Understand key SaaS metrics like GRR, NRR, Churn, TTV.

Success Metrics:

• Platform adoption rates
• Content quality scores
• Customer advocacy and references
• Expansion pipeline

Qualifications:

• Strong relationship-building skills
• High-touch customer engagement experience
• Resilience and tenacity
• Interest in customer change management and SaaS adoption strategies

Work Environment: Hybrid model with in-office presence in Vancouver or Toronto, and remote work options.

Compensation & Benefits: Base salary $80,000 - $100,000 plus variable compensation, health benefits, stock options, flexible PTO, and direct access to leadership.

We value potential and diversity, encouraging applicants with varied backgrounds and experiences.

All interviews conducted via video. Learn more about us through our blog and social channels.

Notice

We are an equal opportunity employer committed to diversity and accessibility. Reasonable accommodations are available upon request.