Fraud & Identity Success Manager

Kount; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading fraud and identity solutions firm in Toronto is seeking a Customer Success Manager to enhance client value in fraud prevention. Responsibilities include client training, data analysis, and ongoing support to ensure optimal solution performance. Candidates should possess 5+ years in client-facing roles and a Bachelor's degree in criminology or related field. Strong analytical and communication skills are essential for success in this fast-paced environment.

Qualifications

• 5+ years of experience in customer service or client-facing roles.
• Intermediate/expert knowledge of credit adjudication processing.
• Knowledge of fraud case management systems.

Responsibilities

• Analyze data from various sources to recommend enhancements.
• Provide training and second level support to clients.
• Conduct regular reviews to assess solution performance.

Skills

Customer service

Analytical skills

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor’s degree in criminology or related field

Tools

MS Office

G-Suite

SharePoint

Job description

A leading fraud and identity solutions firm in Toronto is seeking a Customer Success Manager to enhance client value in fraud prevention. Responsibilities include client training, data analysis, and ongoing support to ensure optimal solution performance. Candidates should possess 5+ years in client-facing roles and a Bachelor's degree in criminology or related field. Strong analytical and communication skills are essential for success in this fast-paced environment.