Remote-First Linux Desktop Support Engineer

Canonical; Regina; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading open source software company is seeking a Linux Engineer/Administrator passionate about Linux and customer success. This role involves resolving complex customer issues, engaging directly with clients, and contributing to knowledge sharing. Candidates should possess strong Linux troubleshooting skills and a technical undergraduate degree. The position allows for a remote work environment with occasional international travel opportunities.

Benefits

Personal learning budget of USD 2,000

Annual bonus or commission

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Fluent in professional written and spoken English with excellent presentation skills.
• Experience with Linux integration and troubleshooting.
• Ability to navigate stack traces and logs effectively.

Responsibilities

• Investigate and resolve customer issues related to Canonical's products.
• Engage directly with customers and collaborate to resolve issues.
• Contribute to knowledge base articles.

Skills

English communication

Linux troubleshooting

Customer support experience

Ability to learn quickly

Programming fundamentals

Education

Undergraduate degree in a technical subject

Exceptional academic track record

Job description

A leading open source software company is seeking a Linux Engineer/Administrator passionate about Linux and customer success. This role involves resolving complex customer issues, engaging directly with clients, and contributing to knowledge sharing. Candidates should possess strong Linux troubleshooting skills and a technical undergraduate degree. The position allows for a remote work environment with occasional international travel opportunities.