Customer Success Associate (Europe)

leap tools; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company in Canada is seeking a Customer Success Manager to oversee the post-onboarding lifecycle for SMB customers. The role involves ensuring customer retention and engagement with key metrics. Ideal candidates will have 1-2 years of experience in a B2B environment and be skilled in engaging C-suite executives. This position offers remote work flexibility and opportunities for career growth.

Benefits

Generous time off

Work-from-home stipend

Career advancement opportunities

Qualifications

• 1-2 years of experience in a B2B Customer Success role.
• Direct experience managing a book of business.
• Engaging C-suite executives professionally.

Responsibilities

• Manage the post-onboarding customer lifecycle for SMB customers.
• Be responsible for key metrics such as Customer Health, Retention, and Expansion.
• Serve as the voice of customers internally with product, sales, and leadership.

Skills

Customer Health Management

Retention Strategies

Customer Engagement

Google Workspace

Salesforce

Job description

Employer Industry: Interior Décor Technology

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere in the world for up to 3 months
• Generous time off and a supportive work‑life balance
• Work‑from‑home stipend provided
• Chance to collaborate with Fortune 500 companies and innovative tech solutions
• Unique company culture that values curiosity and attention to detail

What to Expect (Job Responsibilities)

• Manage the post‑onboarding customer lifecycle for a book of SMB customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Serve as a key voice of customers internally with teams such as product, sales, and leadership
• Maintain impeccable records in Customer Success software
• Actively engage with customers to identify opportunities for promoting the Roomvo Platform

What is Required (Qualifications)

• At least 1‑2 years of experience in a B2B Customer Success role
• Direct experience managing a book of business
• Professional and comfortable engaging C‑suite executives
• Proficiency in using Google Workspace and Salesforce
• Native English language proficiency

How to Stand Out (Preferred Qualifications)

• Experience in SaaS is mandatory
• Fluency in a second language

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