Senior Enterprise CSM - Remote & Strategic Partner

Samsara; Canada; On-site; CAD 121,000 - 158,000; Full time

Job summary

A leading IoT solutions provider is seeking a Strategic Customer Success Manager in Canada to collaborate with large Fleet customers and ensure they leverage the IoT platform effectively. Candidates should have over 6 years in a relevant role and experience with Enterprise SaaS. This position offers remote and flexible working options along with a competitive salary range from CAD $121,975 to $157,850.

Benefits

Competitive salary

Remote and flexible working

Health benefits

Qualifications

• 6+ years in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies.
• Strong problem-solving skills and ability to build trust with executives.

Responsibilities

• Ensure customers increase safety, efficiency, and sustainability with our IoT platform.
• Create joint success plans with customers including objectives and metrics.
• Lead executive business reviews with customer decision-makers.

Skills

Relationship building

Problem-solving

Priority management

Solutions-oriented

High emotional intelligence

Education

Bachelor’s degree

Job description

A leading IoT solutions provider is seeking a Strategic Customer Success Manager in Canada to collaborate with large Fleet customers and ensure they leverage the IoT platform effectively. Candidates should have over 6 years in a relevant role and experience with Enterprise SaaS. This position offers remote and flexible working options along with a competitive salary range from CAD $121,975 to $157,850.