Customer Success à United States

As Sales Operations Manager at CYGNVS, you will be responsible for managing and optimizing our sales process, funnel and stack, to support our rapid growth of our go-to-market and sales functions.

We are looking for a collaborative, self-motivated, passionate about revenue growth, and detail-oriented candidate to drive operational excellence across our global Sales, Presales, Marketing, and Customer Success teams, improve and deliver a seamless, data-driven customer conversion journey to maximize revenue.

For this role, you are closely based in the Greater Toronto Area (GTA) and able to work in a hybrid environment, approximately 2-3 times a week in the office.

Your Responsibilities

• Support the global Sales, Presales, Customer Success, and Marketing teams with all go-to-market (GTM) operational needs.
• Own the end-to-end tracking of the sales funnel and operational metrics, delivering regular insights to the business, including opportunities to improve funnel performance.
• Influence and manage all CRM (i.e., HubSpot) and revenue technology across Sales, Marketing, and Customer Success to scale ahead of the business’ needs, ensuring that the strategy takes into account the full client journey and experience.
• Develop and implement policies and procedures to ensure data integrity and cleanliness of HubSpot and all other system data.
• Triage and troubleshoot operational issues and optimize processes, infrastructure, and systems for scale.
• Develop key performance metrics and dashboards that help the revenue organization focus on revenue attainment and drivers.
• Enhance sales productivity by enabling the team to work smarter by simplifying processes.
• Support time-critical sales deliverables and turnaround across multiple regions and timezones.
• Implement best practices within our tech stack to maximize their value.

Our Ideal Candidate

• 5+ years of experience in sales operations or related role within a SaaS or tech start / scale-up environment.
• Strong hands-on experience with CRM tools, ideally 2+ years of professional experience using HubSpot; HubSpot certified in Revenue Operations, Sales Hub Software is a plus.
• Proficiency in process optimization and scale-driven strategies.
• Ability to provide strategic analysis for C-Level stakeholders.
• Strong analytical and quantitative skills.
• Advanced knowledge of sales technology tools.
• Extensive experience with creating and presenting sales reports, forecasts, and dashboards using CRM tools, Excel, and other integrations.
• Motivated self-starter – ability to identify challenges and proactively develop solutions.
• Leads by example - demonstrates a bias toward action, results orientation, and a style conducive to teamwork and collaboration.
• Excellent oral and written communication skills.
• Skilled in prioritizing tasks and managing deadlines independently.
• Ownership mentality and proactive communication style.
• Comfortable working in a small, hybrid team environment.
• Adaptability to change and willingness to embrace challenges.
• Previous Cyber or Security technology experience a plus.
• Thrive in a startup environment and able to take initiative with limited precedent and supervision.