Customer Success Manager

Bizzabo; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading event technology company located in Toronto is looking for a Customer Success Manager to enhance client relationships and ensure satisfaction. The role involves managing a portfolio of 20-40 Corporate and Mid-Market accounts, facilitating contract negotiations, and onboarding new customers. Ideal candidates should have 3-5 years of experience in SaaS customer success and excellent communication skills. Joining this inclusive workplace promises opportunities for growth and advancement.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization.
• Proven experience in managing the full renewal process, including negotiations and contracting.
• Excellent written and verbal communication skills, particularly in conversational interactions.

Responsibilities

• Act as the primary contact for Corporate & Mid-Market customers.
• Facilitate renewal conversations and drive account growth.
• Onboard new customers and support their events on the platform.

Skills

Customer Success Management

Account Management

Project Management

Communication

Organization

Job description

Overview

Employer Industry: Event Technology

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work in a dynamic and fast-paced environment
• Collaborate with a variety of stakeholders across multiple industries
• Contribute to customer success and event excellence
• Inclusive workplace culture focused on communication and trust
• Recognized as a 2024 Global Most Loved Workplace and a top workplace for LGBTQ+ employees

What to Expect (Job Responsibilities)

• Act as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
• Facilitate renewal conversations, contract negotiations, and upsell opportunities to drive account growth
• Develop and implement customer-specific account plans to achieve quarterly targets
• Onboard new customers and support their events on the platform
• Advocate for customer needs and collaborate with internal teams to enhance the product and service offerings

What is Required (Qualifications)

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization
• Proven experience in managing the full renewal process, including negotiations and contracting
• Excellent written and verbal communication skills, with a strong emphasis on conversational interactions
• Highly organized and detail-oriented, capable of managing multiple priorities
• Strong ability to build trust and rapport with customers and internal teams

How to Stand Out (Preferred Qualifications)

• Experience managing customers with diverse use cases within the events industry
• Proactive approach to increasing customer satisfaction and deepening relationships
• Demonstrated success in meeting quarterly goals and metrics
• Strong cross-team coordination and project management skills
• Interest in contributing to the improvement and scaling of customer success functions

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.