Customer Success Manager Aesthetics Vertical

Ekwa Marketing Inc.; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading marketing firm is seeking a Customer Success Manager to support healthcare clients in understanding their marketing performance. You will assist senior managers, manage client relations, track campaign progress, and identify opportunities for improvement. Ideal candidates have 1-3 years of experience in customer success or account management and excellent communication skills. This remote role offers mentorship and a clear growth path within the company.

Qualifications

• 1–3 years of experience in customer success, account management, or client support.
• Excellent written and verbal communication skills are a must.
• Proactive, organized, and detail-oriented attitude is essential.

Responsibilities

• Support senior CSMs in managing client relationships and communication.
• Assist with onboarding new clients and coordinating follow-up actions.
• Prepare performance reports, dashboards, and client updates.

Skills

Customer success management

Communication skills

Detail-oriented

Empathy

Problem-solving

Learning marketing metrics

Remote work comfort

Education

Post-secondary education or equivalent experience

Tools

Google Analytics

CRM systems

Job description

Role Overview

The Customer Success Manager supports our Customer Success team by helping healthcare clients understand their marketing performance and achieve measurable results.

You’ll work alongside senior Customer Success Managers, learning how to manage client relationships, track campaign progress, and identify opportunities to improve client satisfaction and retention.

This role offers hands-on learning, mentorship, and a clear path to grow into a full Customer Success Manager position.

Roles and Responsibilities

• Support senior CSMs in managing client relationships and day-to-day communication.
• Assist with onboarding new clients and coordinating follow-up actions.
• Prepare and maintain performance reports, dashboards, and client updates.
• Monitor client satisfaction and identify risks or opportunities for improvement.
• Participate in client meetings, take detailed notes, and help with next-step follow-ups.
• Collaborate with internal teams (SEO, content, web, and design) to ensure client deliverables are met.
• Learn to analyze campaign metrics and connect them to ROI-focused insights.
• Document processes and contribute ideas to improve client experience.

Skills and Experience

• 1–3 years of experience in customer success, account management, or client support (preferably in marketing, SaaS, or healthcare).
• Excellent written and verbal communication skills.
• Organized, detail-oriented, and proactive in follow-through.
• Empathetic and client-focused, with strong listening and problem-solving skills.
• Eagerness to learn marketing performance metrics and tools (Google Analytics, CRM systems).
• Comfortable working in a fast-paced, remote environment.
• Post-secondary education or equivalent work experience.

What We Value

• Curiosity & Growth: You’re eager to learn and grow with mentorship.
• Proactivity: You take initiative and anticipate client needs.
• Collaboration: You work well with multiple teams and communicate clearly.
• Accountability: You take ownership of your work and follow through with excellence.

Other Requirements

• Work From Home: This is a remote-first position, but regular virtual meetings with senior management are expected.
• Availability: Must be able to work within North American time zones.