Customer Success Manager

Jonas Software; Canada; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading software solutions provider in transportation is looking for a Customer Success Manager to lead the customer success lifecycle. The role entails onboarding, training, and using analytics for client engagement strategies. Candidates should possess strong communication skills and a good understanding of transportation workflows. A Bachelor’s degree or equivalent experience in SaaS is preferred. This position offers a salary between $60,000 and $70,000 depending on experience and qualifications, providing a collaborative work environment.

Benefits

Opportunity for career advancement

Supportive work environment

Diverse client engagement

Qualifications

• Minimum of 3 years in Customer Success, Account Management, or similar client-facing roles.
• Strong understanding of transportation workflows and customer engagement strategies.
• Exceptional communication and interpersonal skills to foster client relationships.

Responsibilities

• Lead the entire customer success lifecycle from onboarding and training through adoption.
• Deliver hands-on training aligned with the TMS Training Plan.
• Develop proactive engagement strategies using platform analytics.

Skills

Customer Success

Client Engagement

Communication Skills

Data Analysis

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools

Job description

Employer Industry: Software Solutions for Transportation Management

Why Consider This Job Opportunity

• Salary range between $60,000 and $70,000, depending on experience and qualifications
• Opportunity for career advancement and growth within the organization
• Work in an innovative industry focused on technology and customer success
• Supportive and collaborative work environment with a focus on client satisfaction
• Engage with a diverse range of clients and contribute to their success on the TMS platform

What to Expect (Job Responsibilities)

• Lead the entire customer success lifecycle from onboarding and training through adoption, optimization, and renewal
• Deliver hands‑on training aligned with the TMS Training Plan to ensure users can confidently navigate the system
• Develop proactive engagement strategies using platform analytics to detect usage gaps or dissatisfaction trends
• Serve as the customer’s advocate internally by gathering feedback and influencing the product roadmap
• Identify upsell and cross‑sell opportunities based on client needs and business goals

What is Required (Qualifications)

• Bachelor’s degree preferred; equivalent experience in SaaS or the transportation industry accepted
• Minimum of 3 years in Customer Success, Account Management, or similar client‑facing roles, preferably in TMS or logistics/SaaS
• Strong understanding of transportation workflows, CRM tools, and customer engagement strategies
• Exceptional communication and interpersonal skills to foster client relationships
• Proven ability to analyze data and develop strategies for client retention and satisfaction

How to Stand Out (Preferred Qualifications)

• Experience with TMS platforms or logistics software solutions
• Knowledge of system training best practices and process optimization techniques
• Ability to mentor and train team members based on client trends and recurring issues

#SoftwareSolutions #CustomerSuccess #TransportationManagement #CareerGrowth #ClientEngagement

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