Customer Success Manager Agency Verticals

Vendasta Technologies, Inc.; Saskatoon; On-site; CAD 65,000 - 85,000; Full time

Job summary

An AI-driven customer engagement platform is seeking a Customer Success Manager in Saskatoon. The role involves delivering customized onboarding, providing strategic product recommendations, and leveraging AI tools to enhance customer success. Candidates should have 5–7 years of experience in a related field and a strong understanding of Customer Success methodologies. This position offers competitive health benefits, flexibility, and growth opportunities within a thriving company culture.

Benefits

Competitive health benefits

Flex time

Work-from-anywhere policy

Education reimbursement

Leadership development programs

Catered Friday lunches

Qualifications

• 5–7 years of experience in Customer Success or Account Management.
• Deep understanding of channel dynamics and partner lifecycle management.
• Proven ability to manage escalations and translate technical solutions into business value.

Responsibilities

• Deliver customized onboarding and training experiences.
• Provide strategic product recommendations based on partner goals.
• Track and improve customer health using AI-based forecasting tools.
• Build and maintain scalable workflows for service delivery.
• Champion partner feedback loops for product innovation.

Skills

Customer Success methodologies

SaaS onboarding best practices

Effective communication

AI tool usage

Education

Bachelor’s degree in Business or Communications

Tools

Gainsight AI

Salesforce Einstein

Vendasta platform

Job description

Customer Success Manager | Saskatoon

At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them.

About the Job

We’re looking for a Customer Success Manager who is energized by strategic partner engagement and AI-driven success planning and excited to translate customer goals into scalable outcomes through our platform. In this role, you’ll play a key part in helping small and medium-sized businesses succeed—while shaping the future of AI for local economies.

Responsibilities

• Deliver customized onboarding, training, and enablement experiences—both 1:1 and in group formats—to promote adoption.
• Provide strategic product recommendations based on partner goals, usage patterns, and AI-assisted insights.
• Track and improve customer health using AI-based forecasting tools, escalating issues and advocating for partner success.
• Build and maintain scalable workflows (e.g., playbooks, automations) that ensure consistent service delivery.
• Leverage AI tools to automate routine communications, reporting, and success planning activities.
• Champion partner feedback loops to influence product innovation and improve customer experience.

What You Bring to the Table

• You bring5–7 years of experience in Customer Success, Account Management, or a similar client-facing SaaS role, with a deep understanding of channel dynamics, partner lifecycle management, and SaaS onboarding best practices. You have a proven ability to manage escalations, lead feedback conversations, and translate technical solutions into business value.

Must-haves include

• Strong grasp of Customer Success methodologies (e.g., Success Planning, EBRs).
• Proficiency navigating the Vendasta platform and associated integrations.
• Ability to use AI tools to enhance efficiency in planning, reporting, and customer communication.
• Effective communicator across teams and seniority levels.

Nice to have

Bachelor’s degree in Business or Communications; certifications from programs like SuccessHACKER or HubSpot Academy; familiarity with AI tools like Gainsight AI or Salesforce Einstein.

About Vendasta

We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business’s unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks

Join the Vendasta family, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and an annual work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches at our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we’re not just offering a job; we’re inviting you to build a thriving career in an environment that champions your growth and well‑being. Let's soar together!

Discover your potential. Build something that matters. Join the AI revolution from right here in Saskatoon.