Customer Success Manager

Borderless AI; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A pioneering HR tech company based in Toronto is seeking a Customer Success Manager to enhance client engagement and satisfaction. This full-time role involves onboarding clients, addressing HR-related inquiries, and ensuring platform success through proactive communication. Ideal candidates have at least 3 years in customer success or international HR, with a customer-first mindset and strong communication skills. Join a dynamic team dedicated to transforming the HR landscape through innovative technology.

Benefits

Healthy benefits & perks package

Free lunch everyday

Collaborative environment in the Toronto HQ

Qualifications

• 3+ years of experience in customer success or international HR.
• Experience in a startup or fast-paced environment.
• Customer-first mentality with strong relationship-building skills.

Responsibilities

• Drive customer onboarding, adoption, and ongoing success.
• Independently resolve customer concerns as they arise.
• Monitor account health and key success metrics.

Skills

Customer success experience

Communication skills

Relationship-building skills

Ability to learn quickly

Fluency in another language

Tools

Payroll platforms

Benefits administration systems

Job description

We’re on a mission to transform HR for everyone.

Borderless AI builds AI agents that help HR teams work smarter. Our platform leverages generative AI to automate routine HR tasks — from employee onboarding and payroll to paying international team members — and even generate employment agreements with AI-powered precision.

Headquartered in Toronto, Canada, Borderless AI is backed by over $30M in funding from investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more information, go to: https://www.hireborderless.com/.

With AI agents transforming labor into software, we’re tackling a services market worth trillions of dollars. Our team includes seasoned executives from some of tech’s most prestigious companies, and we’re scaling quickly. Borderless AI has achieved product-market fit, and we’re excited to build the future of HR technology.

If you’re passionate about customer impact, enjoy solving complex problems, and thrive in a fast-moving environment, we’d love for you to join us.

The Opportunity

Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.

Role and Responsibilities

• Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers
• Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
• Independently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issues
• Own day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
• Monitor account health, usage, and key success metrics to proactively identify risks and opportunities
• Provide ongoing feedback to the Product and Engineering teams to drive the improvement of our internal systems and tools
• Act as the customer advocate internally, sharing feedback with Product and Operations teams

Great candidates will have

• You have 3+ years of experience in customer success, international HR, or a related field
• Experience with payroll platforms and/or benefits administration
• Strong communication and relationship-building skills
• A customer first mentality
• An ability to learn quickly, work independently and consistently get stuff done
• Experience working in a startup or fast-paced environment
• Fluency in another language

About the Borderless AI team

• We\'re an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
• We offer a healthy benefits & perks package, including free lunch everyday.
• Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
• Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
• We\'ll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.