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Zusammenfassung
A leading service technology provider in Fredericton seeks a Customer Service Representative to join its Customer Success department. You will play a crucial role in assisting customers via live chat, phone, or email, ensuring high-quality service. The ideal candidate should have contact centre experience, strong problem-solving skills, and excellent communication abilities. Join a supportive team dedicated to empowering small businesses through technology.
Leistungen
Qualifikationen
- 1 year of contact centre experience required.
- Ability to be agile and adaptable in a fast-changing environment.
- Strong verbal and written communication skills needed.
- Empathy towards customers' journeys is essential.
- Curiosity to ask questions and learn is important.
- Reliability is crucial to support team and customers.
- Resilience to overcome difficult customer interactions.
- Confidence with navigating cloud-based software is necessary.
Aufgaben
- Respond to inquiries via live chat, phone, or email.
- Troubleshoot issues or questions from customers.
- Maintain high productivity across different communication mediums.
- Liaise customer feedback to product and technical teams.
- Build a knowledge base of FAQs and document feedback.
- Help ensure the integrity of customer data.
Kenntnisse
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