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Instructional Design jobs in Canada

Director, Customer Education

Director, Customer Education
Themis Solutions Inc.
Calgary
CAD 145,000 - 219,000
Urgently required
Yesterday
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Learning Design and Development Specialist (Term)

Learning Design and Development Specialist (Term)
InsideHigherEd
Ottawa
CAD 90,000 - 116,000
Urgently required
Yesterday

Learning Design and Development Specialist (Term)

Learning Design and Development Specialist (Term)
Inside Higher Ed
Brantford
CAD 90,000 - 116,000
Urgently required
2 days ago

Learning Design and Development Specialist (Term)

Learning Design and Development Specialist (Term)
InsideHigherEd
St. Catharines
CAD 90,000 - 116,000
Urgently required
2 days ago

Instructional Technologist

Instructional Technologist
Sheridan College
Oakville
CAD 80,000 - 100,000
Urgently required
Yesterday
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Course Developer - Managerial Decision Making (BUSI 401)

Course Developer - Managerial Decision Making (BUSI 401)
University of Niagara Falls Canada
Niagara Falls
CAD 60,000 - 80,000
Urgently required
2 days ago

Training Design Specialist

Training Design Specialist
GroupHEALTH Benefit Solutions
Barrie
CAD 70,000 - 80,000
Urgently required
Yesterday

Learning and Development Specialist Toronto, ON

Learning and Development Specialist Toronto, ON
Open Farm Inc.
Toronto
CAD 70,000 - 100,000
Urgently required
2 days ago
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Learning & Development Specialist

Learning & Development Specialist
dentalcorp
Toronto
CAD 80,000 - 110,000
Urgently required
2 days ago

Senior Instructional Designer (Bilingual)

Senior Instructional Designer (Bilingual)
MNP
Drummondville
CAD 70,000 - 90,000
Urgently required
Yesterday

Senior Instructional Designer (Bilingual)

Senior Instructional Designer (Bilingual)
MNP
Moncton
CAD 70,000 - 95,000
Urgently required
2 days ago

Instructional Designer - KBS

Instructional Designer - KBS
KPMGLLP
Saskatoon
CAD 73,000 - 110,000
Urgently required
2 days ago

Instructional Designer - KBS

Instructional Designer - KBS
KPMGLLP
Kelowna
CAD 73,000 - 110,000
Urgently required
Yesterday

Instructional Designer - KBS

Instructional Designer - KBS
KPMG Canada
St. Catharines
CAD 73,000 - 110,000
Urgently required
Yesterday

Instructional Designer - KBS

Instructional Designer - KBS
KPMGLLP
Fort St. John
CAD 73,000 - 110,000
Urgently required
2 days ago

Manager, Learning & Development

Manager, Learning & Development
Indigo
Toronto
CAD 70,000 - 95,000
Urgently required
Yesterday

People Consulting - Workforce advisory - Learning service - Senior Consultant

People Consulting - Workforce advisory - Learning service - Senior Consultant
EY
Edmonton
CAD 80,000 - 120,000
Urgently required
Yesterday

Learning and Development Specialist

Learning and Development Specialist
CareRx Corporation
Toronto
CAD 70,000 - 90,000
Urgently required
Yesterday

Instructional Designer

Instructional Designer
PCL Constructors Inc.
Edmonton
CAD 65,000 - 85,000
Urgently required
2 days ago

Professor, Welding

Professor, Welding
Lambton College
Sarnia
CAD 70,000 - 90,000
Urgently required
Yesterday

Learning Specialist

Learning Specialist
Davies Ward Phillips & Vineberg LLP
Toronto
CAD 70,000 - 90,000
Urgently required
2 days ago

Junior Learning and Development Specialist

Junior Learning and Development Specialist
Finance Professionals Inc.
Toronto
CAD 60,000 - 80,000
Urgently required
Yesterday

Learning Design Consultant

Learning Design Consultant
NBCC (New Brunswick Community College)
Fredericton
CAD 2,000 - 4,000
Urgently required
2 days ago

Manager of Education and Knowledge Mobilization - INTREPID Lab

Manager of Education and Knowledge Mobilization - INTREPID Lab
Centre for Addiction and Mental Health
Toronto
CAD 70,000 - 100,000
Urgently required
Yesterday

Manager, Learning & Development - REPOSTED

Manager, Learning & Development - REPOSTED
Alterna Sa
Toronto
CAD 70,000 - 110,000
Urgently required
2 days ago

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Director, Customer Education

Be among the first applicants.
Themis Solutions Inc.
Calgary
CAD 145,000 - 219,000
Be among the first applicants.
Yesterday
Job description

We are currently seeking a Director of Customer Education to join our Customer Success Team . We offer a hybrid work environment and are looking for someone to join us in Vancouver , Calgary or Toronto . We’re open to hiring someone remotely across Canada or the U.S. for the right candidate .

Who you are :

We are looking for a Director of Customer Education (CE) to lead our education strategy and execution, accelerating customer adoption and driving product proficiency at scale. This role is responsible for Clio Academy, the Clio Certified Administrator Program, and all customer education experiences—from on-demand training to instructor-led sessions.

You will build and lead a high-performing team of instructional designers, facilitators, content producers, and technical writers. You'll partner cross-functionally with Product Marketing, Product, Customer Success, and Support to ensure customers are empowered with the knowledge and confidence to succeed with Clio.

What you’ll work on :

Own the vision and strategy for customer education at Clio, driving measurable improvements in adoption, satisfaction, and retention.

Lead the development, evolution, and expansion of Clio Academy, our on-demand, mobile-friendly training platform for customers and prospects.

Scale and operationalize the Clio Certified Administrator Program, ensuring every law firm can develop an in-house Clio expert.

Learning Content & Experiences

Oversee development of world-class educational content, including :

Clear, concise technical documentation

Engaging how-to videos and product walk-throughs

Interactive webinars and workshops

Structured learning paths aligned to customer journeys and personas

Apply instructional design best practices grounded in adult learning principles and behavior change science.

Cross-functional Partnerships

Collaborate with Product Marketing Managers (PMMs) to ensure timely, high-quality education materials for product launches and feature updates.

Work closely with Product, Support, and Success teams to address ongoing customer needs and education gaps.

AI & Innovation in Education

Champion the use of AI tools for content creation, course development, and personalization at scale.

Evaluate and implement AI solutions that enhance learning experiences and operational efficiency across the CE function.

Team Leadership & Operations

Build, coach, and lead a multidisciplinary CE team across content, design, facilitation, and program management.

Develop metrics and dashboards to monitor CE effectiveness (e.g., course completion rates, NPS, adoption impact).

Manage budgets, tools, and vendor relationships to support delivery of CE programs.

What you may have :

8+ years in customer education, instructional design, or learning & development, with 5+ years in a leadership role (preferably in SaaS or B2B tech).

Proven experience leading customer education programs that scale with product and business growth.

Instructional design and adult learning theory

Technical writing and video content production

Program management and cross-functional collaboration

Strong familiarity with customer education platforms (LMS), webinar tools, and content management systems.

Track record of using AI tools (e.g., GenAI, LLMs) to accelerate content development or personalize learning.

Analytical mindset with ability to tie CE efforts to business outcomes (adoption, retention, customer health).

Bonus points if you have :

Experience in legal technology, legal operations, or working with legal professionals.

Familiarity with Clio products or law firm workflows.

Certification in instructional design, adult education, or learning technologies

What you will find here :

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary :

We are currently seeking a Director of Customer Education to join our Customer Success Team . We offer a hybrid work environment and are looking for someone to join us in Vancouver , Calgary or Toronto . We’re open to hiring someone remotely across Canada or the U.S. for the right candidate .

Who you are :

We are looking for a Director of Customer Education (CE) to lead our education strategy and execution, accelerating customer adoption and driving product proficiency at scale. This role is responsible for Clio Academy, the Clio Certified Administrator Program, and all customer education experiences—from on-demand training to instructor-led sessions.

You will build and lead a high-performing team of instructional designers, facilitators, content producers, and technical writers. You'll partner cross-functionally with Product Marketing, Product, Customer Success, and Support to ensure customers are empowered with the knowledge and confidence to succeed with Clio.

What you’ll work on :

Own the vision and strategy for customer education at Clio, driving measurable improvements in adoption, satisfaction, and retention.

Lead the development, evolution, and expansion of Clio Academy, our on-demand, mobile-friendly training platform for customers and prospects.

Scale and operationalize the Clio Certified Administrator Program, ensuring every law firm can develop an in-house Clio expert.

Learning Content & Experiences

Oversee development of world-class educational content, including :

Clear, concise technical documentation

Engaging how-to videos and product walk-throughs

Interactive webinars and workshops

Structured learning paths aligned to customer journeys and personas

Apply instructional design best practices grounded in adult learning principles and behavior change science.

Cross-functional Partnerships

Collaborate with Product Marketing Managers (PMMs) to ensure timely, high-quality education materials for product launches and feature updates.

Work closely with Product, Support, and Success teams to address ongoing customer needs and education gaps.

AI & Innovation in Education

Champion the use of AI tools for content creation, course development, and personalization at scale.

Evaluate and implement AI solutions that enhance learning experiences and operational efficiency across the CE function.

Team Leadership & Operations

Build, coach, and lead a multidisciplinary CE team across content, design, facilitation, and program management.

Develop metrics and dashboards to monitor CE effectiveness (e.g., course completion rates, NPS, adoption impact).

Manage budgets, tools, and vendor relationships to support delivery of CE programs.

What you may have :

8+ years in customer education, instructional design, or learning & development, with 5+ years in a leadership role (preferably in SaaS or B2B tech).

Proven experience leading customer education programs that scale with product and business growth.

Expertise in :

Instructional design and adult learning theory

Technical writing and video content production

Program management and cross-functional collaboration

Strong familiarity with customer education platforms (LMS), webinar tools, and content management systems.

Track record of using AI tools (e.g., GenAI, LLMs) to accelerate content development or personalize learning.

Analytical mindset with ability to tie CE efforts to business outcomes (adoption, retention, customer health).

Bonus points if you have :

Experience in legal technology, legal operations, or working with legal professionals.

Familiarity with Clio products or law firm workflows.

Certification in instructional design, adult education, or learning technologies

What you will find here :

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range

  • for this role is $145,600 to $182,000 to $218,400 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

  • We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com / careers

Apply

In-house performance coach, Katie, helps Clions accelerate their career development.

At Clio, we’re creating a human and high performing culture. That means you’ll be encouraged and supported to do your best work. Find out what keeps us grounded. Learn more.

Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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