Remote Customer Support Specialist

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider is seeking a dedicated Remote Customer Service Representative to deliver exceptional service across communication channels. Responsibilities include resolving customer inquiries, maintaining professionalism, and collaborating with teams. Ideal candidates have excellent communication skills and the ability to multitask effectively. This role offers flexible work-from-home options and competitive pay.

Benefits

Competitive hourly pay

Work-from-home flexibility

Opportunities for career advancement

Paid time off

Recognition programs

Qualifications

• Minimum 1–2 years of experience in customer service preferred.
• Fresh graduates with excellent communication skills are encouraged to apply.

Responsibilities

• Respond promptly to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Maintain a positive and professional attitude.
• Update customer interactions in the CRM system.
• Collaborate with internal departments.
• Meet key performance indicators.
• Escalate unresolved issues when necessary.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving and active listening abilities

Basic computer proficiency

Ability to multitask and manage time effectively

A high degree of professionalism and empathy

Reliable internet connection

Tools

CRM systems

Microsoft Office Suite

Job description

A customer service provider is seeking a dedicated Remote Customer Service Representative to deliver exceptional service across communication channels. Responsibilities include resolving customer inquiries, maintaining professionalism, and collaborating with teams. Ideal candidates have excellent communication skills and the ability to multitask effectively. This role offers flexible work-from-home options and competitive pay.