Empathy-Driven Customer Support Specialist

Jobber; Fredericton; On-site; CAD 59,000; Full time

Job summary

A leading service technology provider in Fredericton seeks a Customer Service Representative to join its Customer Success department. You will play a crucial role in assisting customers via live chat, phone, or email, ensuring high-quality service. The ideal candidate should have contact centre experience, strong problem-solving skills, and excellent communication abilities. Join a supportive team dedicated to empowering small businesses through technology.

Benefits

Equity rewards

Annual health and wellness stipends

Retirement savings matching

Fully paid extended health package

Talent development program

Qualifications

• 1 year of contact centre experience required.
• Ability to be agile and adaptable in a fast-changing environment.
• Strong verbal and written communication skills needed.
• Empathy towards customers' journeys is essential.
• Curiosity to ask questions and learn is important.
• Reliability is crucial to support team and customers.
• Resilience to overcome difficult customer interactions.
• Confidence with navigating cloud-based software is necessary.

Responsibilities

• Respond to inquiries via live chat, phone, or email.
• Troubleshoot issues or questions from customers.
• Maintain high productivity across different communication mediums.
• Liaise customer feedback to product and technical teams.
• Build a knowledge base of FAQs and document feedback.
• Help ensure the integrity of customer data.

Skills

Contact centre experience

Problem-solving skills

Empathetic communication

Clear verbal communication

Written communication

Reliability

Resilience

Technology proficiency

Job description

A leading service technology provider in Fredericton seeks a Customer Service Representative to join its Customer Success department. You will play a crucial role in assisting customers via live chat, phone, or email, ensuring high-quality service. The ideal candidate should have contact centre experience, strong problem-solving skills, and excellent communication abilities. Join a supportive team dedicated to empowering small businesses through technology.