Pet Store Manager: Build Teams, Elevate Customer Care

PET VALU; Kamloops; On-site; CAD 45,000 - 55,000; Full time

Job summary

A major pet retail chain in Kamloops is seeking an Assistant Store Manager who will coach and develop their store team to provide excellent service and solutions for pet owners. Candidates should have at least 2 years of retail management experience along with strong customer service and communication skills. This role offers opportunities for growth in a pet-focused environment with competitive wages and paid benefits.

Benefits

Management training

Employee discounts

Competitive wages

Paid benefits

Pet oriented career-building environment

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in the pet care industry.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work on weekends and evenings.
• Reliable means of transportation to and from the store.
• Capacity to observe and coach employees effectively.
• Understanding of inter-team conflicts and escalation when necessary.
• Ability to lift 50lbs repetitively.

Responsibilities

• Ensure all customer service standards are met by staff.
• Manage a team including recruiting, scheduling, training, and coaching.
• Ensure staff adhere to corporate operational standards and procedures.
• Coordinate order placements and maintain appropriate inventory.
• Achieve targeted business results with the store staff.
• Complete minor store repairs and corporate paperwork.

Skills

Customer service skills

Management skills

Communication skills

Team building

Sales techniques

Tools

POS system knowledge

Job description

A major pet retail chain in Kamloops is seeking an Assistant Store Manager who will coach and develop their store team to provide excellent service and solutions for pet owners. Candidates should have at least 2 years of retail management experience along with strong customer service and communication skills. This role offers opportunities for growth in a pet-focused environment with competitive wages and paid benefits.