Customer Care Representative jobs in Canada

Midland Transport is currently seeking an Inside Sales Account Manager to be based at our Dorval Terminal. The successful candidate will be responsible for driving revenue growth and expanding the customer base within Quebec region and ensure our customers receive exceptional customer service and support through effective communication, teamwork, and accountability. The role is based out of our Dorval, QC location.

Benefits of Joining Midland:

• Dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, including gym memberships, fitness classes, or online workout programs
• 3 weeks' paid vacation
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and the large network of the JD Irving group of companies

Qualifications:

• You have a bachelor's Degree with a concentration in Marketing or Business Administration
• You have a minimum of 1 year of sales experience, preferably in the transportation or courier industries
• You are organized, confident, and motivated to find solutions for customers
• You have strong presentation, negotiation, and problem-solving skills
• You possess excellent communication and interpersonal skills
• You can travel within the sales territory
• You have a valid driver's license
• You have knowledge of transportation operations (Asset)
• Language requirement:

French: Good written and oral communication skills required.

English: Good written and oral communication skills required daily to communicate with customers, build and maintain a strong sales pipeline, and promote superior quality service at 100%.

NB: The Inside Sales Account Manager position requires proficiency in English (fluent level) in addition to French (oral and written). Midland limits the number of positions requiring knowledge of a language other than French as much as possible in Québec. English proficiency is required only where necessary for job duties.

Responsibilities:

• Provide superior quality service to customers through every interaction
• Plan and execute weekly call schedules to maximize territory growth and value
• Prospect potential or existing partners and promote Midland services
• Generate and qualify leads to grow revenue for the Quebec region and beyond
• Identify and secure new customers in your territory while growing existing customer base
• Share marketplace intelligence and new partnership opportunities with the sales team and actively contribute during team calls and events
• Source truckload opportunities to support network efficiencies
• Build and maintain a strong sales pipeline and successfully close opportunities
• Develop and present transport solutions to customers, including pricing and corporate materials