Technical jobs in Canada

Position Overview

We are seeking a highly skilled and proactive Technical Account Manager (TAM) to join our Strategic Account Management (SAM) team in the Managed Detection and Response (MDR) Cybersecurity industry. The TAM will serve as the primary technical advisor for strategic accounts, ensuring the successful deployment, integration, and optimization of cybersecurity solutions. This role requires strong technical expertise in cybersecurity, excellent problem-solving abilities, and the ability to collaborate with internal teams and customer stakeholders.

Key Responsibilities

Technical Advisory and Solution Delivery

• Serve as the primary technical point of contact for assigned strategic MDR cybersecurity accounts
• Translate customer security requirements into actionable technical solutions.
• Provide technical guidance and lead deployment, implementation, configuration, and optimization of cybersecurity solutions.
• Collaborate closely with Customer Success Managers to ensure the technical aspects of customer needs are met and aligned with their business goals.
• Assist customers with the technical understanding of security events, dark web monitoring, and continuous threat intelligence through in-depth discussions and solution development.
• Optimize customer platform configurations through tuning, best practices, and hands-on guidance to ensure customers derive maximum value.
• Manage escalations of complex technical issues and work directly with Product and Engineering teams to resolve them.

Technical Enablement and Best Practices

Incident Response and Issue Resolution

Customer Engagement and Relationship Management

Cross-Functional Collaboration

Qualifications

Key Competencies

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