Customer Care Representative jobs in Canada

Are you excited by helping organizations keep their people healthy and you can close a deal without sacrificing your ethics or sense of humour? Apex is looking for a savvy Business Development & Client Relations Manager to lead our growth charge, translate occupational health-speak into client joy, and help scale services that actually make workplaces healthier. (Bonus points if you can deliver a pitch while wearing business casual and a smile.).

You’ll lead sales strategy, prospect, quote like a pro, and turn great service into long-term partnerships without wearing a headset in a call centre. Working closely with clinicians, our Medical Director and internal teams, you’ll ensure the sale is smooth, contracts are tidy, services are set up so our clinical team can shine, and clients keep coming back. Using your networks, and charm you’ll map yearly growth plans with clear milestones and revenue targets, hunt for new business via prospecting, warm outreach, tenders and partners, and build and expand accounts by preparing accurate quotes/tenders and negotiating service agreements to get signed contracts across the finish line. You’ll keep the CRM pristine, support invoicing/AR issues, provide regular reports to senior management, and act as the friendly bridge between clients and our experts — solving problems, answering questions, and keeping relationships warm.

• Comfortable negotiating contracts, building RFPs, and making professional proposals.
• Exceptional communicator — you write sharp, speak clearly, and know when to (and actually do) pick up the phone.
• CRM wizardry and advanced PC skills (Word, Excel, email) — your keyboard is your superpower.
• A knack for turning complex clinical services into simple client wins.
• Valid Ontario driver’s license and vehicle for Southern Ontario travel.
• A can-do attitude with a willingness to learn. There isn't a job that is too big or too small at Apex.
• Degree or equivalent experience and at least 7 years in health business (with 3+ years in sales) — yes, we checked the fine print.

• You love maintaining high standards of ethics and strict confidentiality when handling sensitive information.
• Meaningful work — you’ll help keep workers healthy and productive.
• A culture built on Accountability, Commitment, Initiative and Teamwork — we say it, we mean it.
• Monday-to-Friday stability, growth opportunities, ongoing training and the chance to make a real impact on workplaces across Ontario.
• You get joy from being responsive with an ability to quickly prioritize among numerous pressing tasks (we aim to please!).
• Delivering results in a high trust environment is how you do your best work.
• You get a thrill from staying organized and details are your thing.

We sell occupational health services that integrate into client operations, improve employee participation, and give a real return on health investments. Apex designs and delivers services that integrate easily into company operations, engage employees for increased program participation, and provide a cost-effective return on our client’s health and wellness investment. You’ll be the person who helps clients see the value — and then helps our teams deliver it. (We also love clean contracts and good coffee).

We offer our employees an opportunity to deliver innovative employee health programs and solutions to our clients. As well as competitive pay, benefits, paid volunteer day, on-going training, growth potential and so much more, our employees have the opportunity to positively impact their community by delivering innovative employee health programs and solutions to our clients.