Customer Service Representative

U-Haul; Kamloops; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading moving and storage company is seeking a Customer Service Representative in Kamloops. The role involves assisting customers with their needs, managing rentals, and maintaining equipment. The ideal candidate should have a valid driver's license and a high school diploma. The position offers on-the-job training and various benefits including hiring bonuses and opportunities for advancement.

Benefits

Paid holidays vacation and sick days if eligible

Career stability

Gym Reimbursement Program if eligible

Opportunities for advancement

Valuable on-the-job training

Complete Benefit Plan if eligible

RRSP payroll deduction plan

Deferred profit-sharing plan if eligible

You Matter Program (EAP)

Mindset App Program

Wellness Programs

Discounts on Apple products, Dell computers, hotels, and more

Qualifications

• Valid drivers license and ability to maintain a good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Education

High school diploma or equivalent

Job description

Overview

Location: 720 Halston Ave Kamloops British Columbia V2B 2C8 Canada

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is Hire Fast Pay Fast. You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition we offer a $300 cash bonus paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers

• Paid holidays vacation and sick days if eligible
• Career stability
• Gym Reimbursement Program if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products Dell computers hotels and more

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications

• Valid drivers license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions e.g. working around moving parts or machines fumes or irritant chemicals. May be required to use protective clothing or gear such as masks goggles gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary moving around indoors and outdoors positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Required Experience

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type

Full Time

Experience

years

Vacancy

1